Master Tailor

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CLOSED NOW - Opens atTomorrow 10:00am

I just wanted to spread the word how horrible this place is for anyone that needs to know. In November, I dropped off more than 50 crown royal bags for them to make a blanket out of as a gift. I talked to them, was told they would call me when it was done. I waited a month and did not receive any phone calls about it so right before Christmas, I called to check on it and they told me "We will call you when it is finished" .. I waited another month and called "Yes, it will be ready today, we will call you" .. I did not receive a phone call so I called AGAIN.. "Oh I was wrong, we cannot do your blanket." When I asked them why, they said they TOLD me they could not do it because they needed more fabric. I told them they never told me that, they never called me ONCE during a TWO MONTH PERIOD to talk to me about it.

I went in to get my bags back, and asked again why I wasn't notified, she said she told me that they could not do it in November when I gave them the bags. Maybe I'm an idiot, but I don't think I would leave my bags there KNOWING they weren't going to be done. She basically shooed me out of the store with a "It's okay, you can have them back" because she obviously did not want customers to see me being upset.

So not only did they hold on to them for two months and did nothing, but then lied and turned it around on me. They obviously had no clue who I was when I would call to check on it, and never tried to make contact with me about anything. I am so upset that this was supposed to be a Christmas gift, then turned into a birthday gift, and now I am left with a bunch of bags after two months.

Horrible customer service, horrible communication, HORRIBLE!