Amazing Heroes: Toys & Video Games

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CLOSED NOW - Opens at 11:00am

I have to say that I am incredibly disappointed in the business practices of this store. My boyfriend WHO LIVES IN SEATTLE and DOES NOT HAVE A CAR, went all the way to Kirkland on the bus to buy me a Nintendo NES that he saw advertised by Amazing Heroes on Craig's List. While he was there HE WAS TALKED INTO a gold "special edition" version. He thought I would love it because it was different and was charged almost three times as much for this console. He gave it to me last night and this "special edition" was spray painted with gold paint. There were also a few games included one of which was another "special edition" Super Mario Bros that was also gold. While I am touched by the thought behind my boyfriend's gift (since I have wanted one for a while now) I am upset about the business practices Amazing Heroes employs.



1) They TOOK ADVANTAGE of a customer who didn't know any better. My boyfriend is not a Nintendo aficionado and when he was told it was "special" he thought they were telling him the truth, not just selling him a spray painted version for three times the price.

2) When my boyfriend called today to express frustration because we both took a closer look and realized it was spray painted, they told him that THEY WOULDN'T TAKE IT BACK and that "the spray painting was done well." He asked if they would consider doing an exchange and he would make up the difference by buying additional games. They again said no and said, he "could probably sell it on Craig's List."



I work in marketing and have worked in Customer Service for a number of Fortune 500 and small mom & pop companies. This is not how you get or retain customers. I am going to report this business to the Better Business Bureau and tell everyone I know that AMAZING HEROES HAS SHADY BUSINESS PRACTICES.

Great store to check out got a wide variety of every thing from transformers star war and other action figures plus vehicles not to mention video game stuff. Fair prices and knowledgeable staff.

The idiot that runs this store is a loser, pathetic man in his late 30's that has nothing better to do than be a jerk on Ebay. Apparently he has ESP and can tell what is going on with the internet across the country.