Gaylord Palms Resort & Convention Center

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Staff and service have declined over past three years. Our latest stay was a complete nightmare. Their treatment of our disabled veteran was a disgrace. It took 8 contacts by phone and 1 in person to get an ADA compliant room. As they have no ADA rooms that sleep more than 2 people their ADA compliance representative assured us that we could get a rollaway free of charge. I called 6 days prior to our stay to assure that everything was in order. The room was correct but that was all. No rollaway, no call, could not speak to manager on duty on the phone. I went to talk to him in person and he was not the Star employee that supposedly works at the Gaylord. He was an arrogant, excuse making man with little customer service or leadership skills. We get 100 times better ADA services at hotels half the price of the Gaylord. Thanks for adding so much stress to our family's graduation celebration. Goodbye Gaylord Palms it was not nice visiting you.

The on site restaurant Villa de Flor is exceptional! Had Thanksgiving their with my family last year. It's a bit pricey but well worth it!