Ross Dress for Less

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I absolutely hate shopping here is such a mess n frustrating to find something the store is so not organized.. This store needs a new clean organized look will nevet here again its just stressful

My wife and I regretably visited your store on Saturday, August 2, 2008. First, don't tell me this never happens, because every time I have ever been in this store, checking out is a total mess.



The sad part about it is, you have many fine items for sale. But, after this past visit, standing in line for 1 hr, 3 minutes to get to the checkout is unacceptable. At the most, you had 4 checkouts working and basically very slow, could not care much less hurry people checking out the customers. What I bought there turned out to not fit, so we returned it to the Ross on 192, which resulted in about a 2 minute wait. I spoke with the Manager there and he states he tries very hard to keep the traffic moving at the checkouts.



What you must keep in mind is there is a beautiful Kohls Department Store right next door with quick, polite checkout.



There was a average of 40-45 clients in most lanes the entire time I was waiting. That times 3-4 checkouts being operated is at best being stupid. I am an accountant and know very little about retail, but do know numbers well enough to know that is not workable to keep the public happy.



I work at WDW and know what Customer Service means. I would strongly suggest the management in this store take a quick course in what it takes to succeed in this world where all people want to be treated fairly and like their business is appreciated.



Your thoughts on this matter would be greatly appreciated.



The checkout person stated you have lots of help, but nobody wants to work. With unemployment like it is, there is a problem firing the non-producers and hiring somebody recently eliminated due to the economy who would love to work and help provide for his family????????????



Don Manges

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