Trustco Bank has been the low-cost provider of high-quality products and services since opening for business in 1902. 100 years later, the company began a large expansion, opening over 80 new branches in Central Florida, Massachusetts, downstate New York, New Jersey, and Vermont. Today, Trustco Bank has 144 branch locations, 53 of which are in the state of Florida. The bank believes in old school, personal service, and welcomes each customer by name as they enter the branch; offering a wide variety of great deposit and loan products. If you are unable to come into a physical location, the bank offers a wide variety of ways you can access your account including our website and mobile app. Trustco Bank is 5-star rated by BauerFinancial. Member FDIC, Equal Housing Lender.
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Reviews

TJ
Thomas J.

12/22/2017

Provided by YP.com

Has become the worst bank to do business with since Sarah has become branch manager. Previous managers were very customer oriented she is not. Her assuming branch manager of this bank resulted in every one of the tellers, some who were long term leaving due to her management style and customer care actions in charging NSF fees on pending charges on your account even though deposits by law are required to be credited before purchases posted on same day transactions. She does not comprehend that because your account shows up on the daily list they receive that your account will go negative, it does not go negative until the purchase actually post. Even when confronting her with screen shots of the account showing the account does not go negative she charges your account an NSF fee. This has happened twice in the last 6 months with no resolve of the issue. Having been one of the first to open an account with this branch a few years ago I am now looking for another bank to do business with, after doing business with this bank for a few years now and recommending them 16th o many others I no longer recommended doing business with this bank with Sarah as branch manager especially for those on fixed incomes.

More Business Info

Hours
Regular Hours
Mon - Thu:
Fri:
Sat:
SunClosed
Extra Phones

TollFree: 800-670-4110

Location
Pleasant Hill Commons
Categories
Banks, ATM Locations, Investments, Mortgages
Other Information

Wheelchair Accessible: Yes

Specialties: Home Mortgage Loans, Checking Accounts, Savings Accounts

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