Urban Trust Bank

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OPEN NOW - Closes at 6:00pm

There was a mishap in my account and an electronic check was issued twice and processed in two ways. The second was voided but the bank manager refused to credit the money back and the district manager would not call me. I sent notice to corporate w no response. The bill pay company they use called on my behalf to assure the check was voided and the manager told them she choses not to credit it. I called the 800 service and was told only my branch could fix the mistake but they didn't understand why she wouldn't. No follow through .