Lithia Ford of Klamath Falls Service Center

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I purchased a new car from this dealer in the beginning of April 2013. Terry, my salesman would have to be the best I ever experienced at a dealer. I have bought 2 cars through 2 different dealers from him now. He is top notch. I am glad to see him at a dealership that will take care of you in ways you could only wish other dealers would. The management have heart and actually care about insuring your purchase is acceptable, correct, and worth the money you pay.



Now I will tell you why they deserve 10 stars. I am not kidding, this is good.



The new Ford Focus ST I purchased was traded to Lithia Ford from another dealer. After I washed it the first time I noticed the whole front end was off by about 1/8-1/4 inch and there was a gap under one headlight that you could see in the engine bay. I took the car in to have the front end looked at and a bad A/C compressor replaced and found out the car was damaged when it was originally delivered requiring the replacement of a broken headlight and realignment of the front end. I inspected the car and found more damage to the paint and found that all the front body panels were still quite off.



I was sold a damaged vehicle. Now for the 10 star rating. Read on...



I contacted Lithia Ford and inquired about the previous damage. They apparently did not know about it because they had just received the car into inventory not too long before. I wrote a letter to the General Manager with my concerns about being sold a car that had been damaged and demanded a replacement or refund. Now many dealerships would have fought you tooth and nail. Not this place. The GM of the dealership took ownership and researched the issue immediately after he was notified and contacted me to find out more information. I brought the car to him and showed him how the front end was all wrong. My new car had a broken nose!



After he made some phone calls which didn't go to well for him, and realizing this is a severe issue, he brought me in and personally replaced my car with a beautiful example that he personally inspected before delivery. He said he would take care of the other car, but his priority was to insure I received the quality vehicle that I paid for. My wife literally dropped her jaw when I told her.



They never fought us.

They never made me feel bad about the issue. Nor did anyone "glare" at us.

The staff was understanding, courteous, and friendly during the whole dilemma.

We are also average middle class with no special "status".



They have made a friend for life. This is how business should be done.



10 Stars. Buy a car from them.