Animal Emergency & Specialty Center of Knoxville

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I recently took my pet to this animal hospital. All though I was not necessarily disappointed with the care, I was exceptionally disgusted with the veterinarians and staff at this animal clinic. As a health care worker myself I understand the stress and emotional turmoil that families go through during crisis, and understand that compassion and patience is necessary, those working at this clinic do not. In fact, the front desk staff rolled their eyes at me when I asked questions about the care, the veterinarian gave me conflicting plan of cares and when a questioned this (just so I would know what was going on) she became "snappy." When I addressed these concerns with Dr. Rutherford he was incredibly rude and condescending, clearly he does not care about customer satisfaction, rather the bottom line. He could have at least told me he would look into the issues and then just got off the phone, but rather he chose to speak to me inappropriately without any concern or compassion towards my complaints. Please do not patron this animal clinic. They don't deserve your business and your money, and I am certain you can find just as quality of care anywhere else as well as more polite staff, I think we deserve this when dropping a couple grand!

I took my Boston terrier there she was deathly sick. Our vet said to take her there and let them do a sonogram of her stomach.i really though I my little Boston was done. They did the sonogram and then told me what they could .She had a tumor in her upper intestine . Dr Tuttle did surgery took the tumor out over a week ago .My little Boston is doing great ! They saved her life. You get what you pay for ,the best care available .

Best veterinary care in Knoxville!!!!

I have taken two of my dogs to this clinic when they were extremely ill and had to be put to sleep. They were extremely kind to us. Very kind to my dogs. Also I took my late cat to them when she became extremely ill with kidney disease. Again, they were very kind to us and gentle to my beloved kitty. I highly recommend them The only drawback is that they are very expensive, but you do not have much choice if your vet does not have emergency hours and this is the only clinic open on weekends and holidays.

I appreciate everything they did to help me and my family through a difficult time with our dog. I could tell she was getting the best care possible. I can't thank them enough.

My regular vet sent us over there when we couldn't figure out why my 11 year old dog was losing so much weight. They were wonderful!!!! They let me stay with her all night when she was recovering from her surgery. ( They even offered to let me watch the surgery...but I wasn't that brave) I am very grateful for their kindness and I appreciate everything that they did for us.

My dog had been attacked and I brought my dog to this location. A family member was going to help me with the bill. They refused to see my dog until this family member actually showed up to sign a release form. They would not take payment by phone or check. This family member could not come to the clinic. I asked what my options were, she replied, "get her here or go somewhere else." All they care about is money. I went somewhere else, Midland.