Broadway Alterations

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I took 9 items of clothing to Broadway Alterations to have the waist brought in. One of the women measured me and we discussed how each article would be altered. I was asked if I wanted a few items completed first, I requested that my work slacks be done immediately. The woman advised that it would take about 2 weeks.

2 week check-in - I was told it would be another week. No problem at that point.

3 weeks - I was told the clothes had been taken apart but not put back together and that would take a day or two. I am no expert, but that seemed ridiculous.

Few days later – An employee advised me that they were not finished but that she would put my clothes on the seamstress' chair so she would finish them that night. I asked for a quote, she said she could not provide me with one.

Few days later - I was told she got behind because an employee was out for 2 weeks for a family emergency. I understand things come up, but I was repeatedly lied to and not given an honest update. I was then told that she would have them the next day.

Next day - She still didn't have a quote and said she still didn't have all of the items completed.

Few days later (1 month later) - I finally had the time, this morning, to go to the shop and check the status of my clothing because I feared I had been repeatedly lied to. The woman couldn't find my clothes so she looked in the back of the store and on a few chairs. I finally spotted then on the floor in 2 plastic Kroger bag. I looked at the clothes inside and they had not been touched since I dropped them off, a month ago! Now I understood why I didn’t get a quote, she had no clue how much labor was involved because she had not begun altering my clothes. Multiple employees lied to me about the status of my clothing on multiple occasions.


Needless to say, I was upset. For an entire month, my clothes sat in the store, untouched when I could have taken them somewhere else.

Lied to me twice !!!!!! "just getting started on my dress" the NEXT day after i waited almost 2 weeks for it to be done. Then Lies to me again and says she would call me back and also that "just finished it up!" and never bothers to call me!!!! I fell asleep or else id be up there already to just grab my item back from them! Poor communication, Unprofessional to the max! The store evens looks like a hoarders paradise! Don't see how they could find things. Please spare your time, aggravation and money and look elsewhere!