Castlerock Pools, Inc.

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I have the dream pool I always wanted. Bobby with castle rock is awesome! We Interviewd many pool builders. Castle rock over delivers, professional, courteous and hard working. Great job

Castlerock Pools finished our gunite swimming pool in December 2012. In the spring we began to notice problems. Brian Belser attempted to make repairs, but the weather turned too cold and he promised to return in the spring. He was scheduled to come out to our house on May 13, 2014. He never showed up and stopped returning our calls/texts. We have since discovered Castlerock installed our pool without pulling an electrical permit and that Brian's brother, Bobby, who installed the original electrical wiring on behalf of Castlerock Pools was not a licensed electrician. When we questioned them regarding the missing permit/inspection report, Bill Belser, owner of Castlerock Pools, told us Brian would be getting copies to us. This did not happen. Instead I came home one day in June, 2014 to find an electrician working on our pool. We failed our first inspection that morning. After our pool was supposedly finished, Castlerock apparently hired an electrician, had an inspection done, and then had the electrician doing work at our home without our knowledge and without anyone home. The electrician hired by Castlerock apparently attempted to make it look as though our pool's electrical wiring was appropriately grounded when it was not. We then failed our second inspection on June 19, 2014. In addition to not being bonded our pool had no GFCI protection until it was added on June 16, 2014. If that isn't enough, the plaster on the pool's interior was installed outside of manufacturer's temperature recommendations and is now flaking off as well as having a grungy appearance. The grout around the tile is falling out, pool is leaking, doesn't skim correctly, and the stone on the raised beam wall has a milky appearance due to use of incorrect sealer or being wet when the stone was sealed. We have since discovered our pavers weren't installed per guidelines and are sinking and the edges are falling off. They used the wrong material in the sub base and skipped one step altogether. Also, the sealer they used has caused the pavers to change color and retain heat. We have since found other complaints/bad reviews on BBB Knoxville, BBB Nashville, Yelp, and Angie's List. The TN contractor's board also has one closed complaint where they were fined $2500 and one open complaint (soon to be two). Not at all what we expected from a professional pool company that has been around for years.