East Tennessee Continuous Guttering
1601 Dutch Valley Drive Northeast, Knoxville, TN 37918
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02/12/2020
Provided by YP.comMy experience with this company was exceptional. From the first phone call to request an estimate, to the estimator being punctual and informative, to the crew arriving on their scheduled time and the quality workmanship that I received, this company is receiving 5 stars from me. I bought 6" seamless gutters and am very happy with them, they handle so much more water volume than the 5" size that I had previously.
11/18/2016
Provided by YP.comEddy came out promptly to do a quote on replacing my siding. I agreed to the price and signed for the work to be done. Three weeks later I had not heard from him so I contacted him and he said he would do it the following Tuesday or Wednesday. The following week came and went with no contact from him so I contacted him and he said it would be the following week. The next week when I didn't hear from him, I contacted him and he texted "my lead man on my crew was offered a job from another company with a bunch of lies and promises he will have to figure out for himself but I'm down a lead man so I am regrouping and couldn't do your job for another week". (unprofessional text imo!) The next week came and went with no contact from Eddy. My home has been exposed to the elements for 6 weeks and now there is rain in the forecast. Had he stated that he could not do the job, I could have moved on to another contractor and had this resolved already. His company was also supposed to do some windows in the original agreement, however, his window technician didn't show up twice to measure the windows so we decided to just do the siding.
We at East Tennessee Continuous Guttering & Siding are truly sorry for your less than acceptable experience back in 2016. We did, however, lose our Siding lead foreman as you indicated and we could not send someone without the proper experience to do your job. I looked back at the weather records for October 2016 and early November 2016 and we did have rains that would keep us from working as well. These delays as you indicated were less than acceptable with the exception of the weather which we cannot control. When we last talked and I had hired my Siding Foreman's replacement you indicated you had hired another contractor, so we were unable to earn your business. We would like to win you back as a customer and show you we are committed to quality and service and would offer you a free service such as a free gutter cleaning, or $250.00 off of any product we install and service such as Gutter, gutter guards, soffit, fascia, Siding, windows, under decking, porch railing, Trim, shutters and columns. Again we want to apologize, we understand your concerns and we hope you give us a chance to service you as a customer in the future.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Services/Products
- Residential, Commercial, industrial. Guttering, Siding, Soffits, Trimming, Fascia, Columns, Windows, Shutters and Gutter Covering
- Payment method
- financing available
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- Categories
- Gutters & Downspouts Cleaning, Gutters & Downspouts, Siding Contractors