Rural Metro Fire Department Headquarters

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I have tried to get in touch with thgis office for 2 days for information because i am new to the area , and no one ever answers the phone.Is there ever anyone in the office.It will ring 5 times and then it sounds like someone picked up the phone and then nothing-dead air. I am glad that i didnt need any information in a timely manner, and for this I am suppose to pay?