Two Men And A Truck Knoxville
6136 Western Ave, Knoxville, TN 37921
Reviews
12/06/2017
Provided by YP.comPeople were nice. Move slow, overpriced, and intentionally wasted time. Moved half of items from 900sq foot home charged $1000. Very disappointed. Don't use
Tonya, our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We understand your frustration at the bill you received. As you know, we charge by the hour, and that’s for a variety of reasons. We were happy to provide pads and stretch wrapping for your furniture, trained, professional movers in uniform, and a 26 ft. moving truck with all necessary moving equipment, which is all included in our hourly price with additional benefits. Our office would love to talk with you about your move and evaluate what could have happened to make your bill higher than expected. After reviewing our records, the owner has taken the appropriate next steps toward resolving this issue. Calling us at (865) 330-0003 with additional questions or concerns. Have a great day.
10/28/2016
Provided by YP.comOn time, efficient, and took great care of our furniture and other items. No damage and estimate was accurate. Angel (office coordinator) was very helpful and kind. When you are fairly new to an area (we've been in TN for 2 years) it's difficult and scary to find services that are reputable. We were very happy with not only the price, but the performance of the movers. They were highly professional and fast. We will definitely use them again for our storage move.
Hi Cathy, thanks for letting us know what a great job the TWO MEN AND A TRUCK® team did helping you move. We will let them know how happy you were their professional moving services! All our movers try to go above and beyond for all our customers.
10/10/2016
Provided by YP.comThey did as promised on Time with NO surprises.. we Award them with a Giant 5 Star Rating..:).. Very Professional, No cussing, No wasted Time.. Got here got us packed, took it to our New home unloaded it very Carefully...:)
Hello Suzan! Thank you for taking the time to leave us a review. We appreciate your feedback - and we'll let our movers know what wonderful comments you gave about their professional conduct and work ethic.
07/26/2016
Provided by YP.comUnprofessional, discourteous, unorganized, and rude. That's the present state of the company. We had major issues with our move and thought a partial refund was fair for the problems we had. The owner did not return phone calls until we had placed three phone calls to the corporate office. When he finally did call, he was defensive and shouting, lied constantly about the situation and his movers, and told me he had been dodging my calls because he knew I was demanding a partial refund "even though you don't deserve one." He also told me we were "lucky" to be moved at all because "several people didn't get moved that week." Seriously? You're moving people in and out of homes. It's a time sensitive endeavor. He said he wanted to "make sure he got ours done though." You canceled others just to get to ours? I have a bridge I can sell you. See if you can move that.
Reading reviews on other sites shows this is a pattern of behavior to be expected from him. I would avoid the company.
Christopher, our goal at TWO MEN AND A TRUCK® is to exceed our customers’ expectations. We are truly sorry to hear about this situation and would like to encourage you to call our office at (865) 330-0003 so we can discuss this. Thank you!
10/29/2015
Provided by YPmobileTwo men and a Truck is who you want to move you!!!!! The movers were professional, fast, and efficient.
Thanks for leaving a review Gretchen! Our movers have all gone through extensive training to ensure they are able to complete the job professionally and safely. We have a great team of movers and drivers here in Knoxville! I'm sure they appreciated your praise at our team meeting.
04/18/2015
Provided by YPmobileI have the unfortunate circumstance of writing a negative review to advise other potential customers of my experience and my opinion. I have used other Two Men and Truck locations in other cities with a great experience. I have had a horrific experience of Two Men and Truck of Knoxville. And they run the clock like no other mover on their moves. The owner called me when I requested a phone and had absolutely no care about my concerns. It is sad when the customer is more polite and professional than a business owner. My next complain will be with the Attorney Generals Office of Tennessee, BBB, and Two Men and Truck Corporate to discuss their franchised business in Knoxville. I will not recommend nor advise any of my clients against this service. I read other negative reviews and should have listened but based on past experience in other states.. I assumed it would be different.
David, we understand you are unhappy with the services provided by our franchise and regret we were unable to exceed your expectations. We will use your feedback to help us improve our process and grow our 96% referral rate.
07/08/2013
Provided by YP.comDo not use! Stole meds and broke furniture. Have called once and was told I would be called back regarding this matter and am still waiting. I hope I don't have to give any stars! However, I did, and don't even want to give them one!!!!
Hi Kathy. We are so sorry to hear a few of your items are missing. We take situations like this very seriously. Please contact our office at (865) 330-0003 so we can get additional details about this situation. Thank you.
06/29/2013
Provided by YP.comSo disappointed I don't even know what to say. These guys clearly did not want to work. Paying more than $100 bucks an hour, for the Two Men and a Truck; name, I expected professionals. I used them 4 years ago, and had a nice experience, so I don't know if it was just this particular crew or the whole operation that has gone to pot... Calling the office did not solve my problem either.
Hello, we are sorry to hear of your frustration and can assure you the behavior you have described is not the norm here at TWO MEN AND A TRUCK®. Please contact our local office at (865) 330-0003 to discuss your concerns. Thank you!
02/27/2012
Provided by YP.comThese reviews have to be from employees! This place showed up 5 hours late, destroyed some of my furniture, damaged my new hardwood floors. I called to ask what would be done about it and the owner (Jason Langley) started cussing me out over the phone loud enough for everyone to hear, called me several names (which I can't type because my review would be removed) and told me the job got done and if I didn't like how it got done then I can just deal with it.
Rude, unprofessional, insulting, destructive and since I signed an agreement stating they would repair the damanges and they are refusing too, they are theifs on top of it all.
Hello, our employees are not permitted to give reviews about our TWO MEN AND A TRUCK business. All the reviews that you have seen are organic and from actual customers who have used and were pleased with our professional moving services. We are so sorry to hear there were damages during your recent move. At TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations and want to make this right. Please contact our office at (865) 330-0003 so we can review the details of your move.
10/20/2011
Provided by YP.comi moved yesterday n all i can say is... Superb service! excellent... I repeat... EXCELLENT movers i will never move myself ever again after using 2 men and a truck all i did was pack (b4 i called n found out that they could have done that 2) they did everything else the price is about the same as everywhere else they got it done so quickly and perfectly i hope i'm not moving again anytime soon but if i do i will be using them again
Hello Jenny, we hope you are enjoying your new place! Thanks for leaving us a review, it's always great to hear what a great job our professional and efficient movers do. We strive to be the best moving company here in Knoxville!
09/30/2011
Provided by YP.comThese movers are amazing. The girl on the phone did a great job understanding my situation, which was kind of different, and the men who moved me were just very understanding and easy to work with. If you ever need movers in Knoxville, these are the guys for the job!
We are so happy to hear that you had a wonderful experience with our company. Our team knows how stressful moving can be. We pride ourselves in ensuring quality customer service and upholding our core values. We appreciate your positive feedback on our affordable prices, accurate quotes and professional moving services!
08/25/2011
Provided by YP.comi think they did good they took my stuff and moved it all the way over to the other mobile home them nice boys even took my dog houws n chiken coups them chikens were happy thank them boys for me they did good
Thank you for your review. I am glad our movers represented what a wonderful professional moving service TWO MEN AND A TRUCK® is. Our movers are always very courteous and hard working!
08/18/2011
Provided by YP.comTwo Men And A Truck in Knoxville, TN did a great job. The office was friendly and the movers took really good care of my furniture. I will be using them again in a few months when I move out of this rental.
Thank you Anthony, at TWO MEN AND A TRUCK® we strive to exceed our customers’ expectations. Happy customers like YOU are why we have a 96% referral rate! We will let your movers Raymond and Adam know what a wonderful job they did for you at tomorrow's team meeting.
More Business Info
Moving People Forward
- BBB Rating
- Hours
- Regular Hours
Mon - Sat: Sun Closed - Payment method
- all major credit cards, cash, discover, visa, mastercard
- Location
- 10 minutes away from downtown Knoxville
- Other Link
- Category
- Movers