J J's Pet Supplies

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OPEN NOW - Closes at 7:00pm

Ive been going here for the past year, have spent hundreds of dollars on crickets and supplies for my bearded dragon, the two younger ladies are wonderful, however within the last 6 months ive had to buy 3 150watt zilla heat lamps because they're defective, this last one purchased on 5/27/14, the bulb was completely hanging from the base, I went in and spoke to the owner julie to see if I could get another light or store credit, she told me there's nothing she can do contact the manufacturer, and when I said my dragon could die if it doesn't have the proper heat source she laughed in my face, terrible customer service and she obviously doesn't care about your pet just the money you can spend in her store

Extremely unethical business --sold moldy product and refused to exchange it, total inflexibility about policies. I purchased a bag of pet bedding there at about $3-4 more than the cost at large chains. I opened it and dumped some into my critter's cage and immediately caught a whiff of somethng extremely foul. The litter was riddled with mold and mildew and smelled like something decomposing. It's understandable that small stores don't have the inventory turnover of large chains, so things do go bad if nobody is paying close attention to the shelves. I don't imagine it's a big seller at so much more than you can get it elsewhere. However, I was completely floored by the response when I went back to the store.



The cashier was courteous, but she firmly told me that there is no refund without a receipt. She pointed to the handwritten sign behind the register that said so. While many, many businesses will now exchange or refund without a receipt to stay competitive, that's still a fair policy. If you aren't sure if something will fit or will work, it's your responsibility to keep the slip. But, since this was a consumable, I did not keep the slip. The cashier informed me that this policy is so people don't try to "return" things and get money for items that weren't actually purchased at JJ's. I pointed out to her the unique store sticker still on the bag of litter. The answer was still no.



I asked if I could instead exchange the moldy, rotting litter for another bag--perhaps it wasn't all spoiled. The answer was that she'd try to reach her boss. Meanwhile, I went out to my car to see if perhaps the receipt was in my console. It was not. When I went back inside, she told me she had not reached "the boss." Apparently she did not have the authority to make exceptions to policy if there were circumstances that a return was not the fault of the consumer (like purchasing defective, moldy litter that is likely a health hazard but was bought, in good faith, from the store shelf).



I pointed out that the store is not tremendously busy and perhaps it would be worthwhile to exchange the item in order to retain my loyalty (I own 8 pets and visit the store weekly, both for convenience and to support small local business). The answer was still no. If you're looking for that old-fashioned, customer-focus that some small businesses still have, this one doesn't, look elsewhere