The Couture Closet
123 E Main St, La Grange, KY 40031
Reviews
09/24/2018
Provided by YP.comThis shop is fantastic. They only sell wedding gowns and accessories for the bride (no MOB or bridesmaids) and because of that they are super experts on wedding gowns. They love what they do and they love their brides. They have so much patience and love for understanding for each bride and her particular need. My niece was so nervous before her appointment, and she was set at ease the moment she walked in. We never felt rushed, we never felt like just another customer. In fact we now feel like friends with the ladies there now that the wedding has passed. I can't recommend them enough. Thank you ladies!!! I will tell everyone about Couture Closet!
09/09/2018
Provided by YP.comThis is the sweetest bridal shop I have ever been in. The attention to detail, the sweet ladies that run the shop, and the selection of bridal gowns are the very best in the Louisville area. I have never been treated with such special attention in a retail location. This is the way a bride should be and wants to be treated in their dress shopping experience. I can't wait to come back with my friends as each of them gets married. I will recommend this shop to anyone I meet that is looking for a wedding gown. Make sure to make this a must on your dress search.
03/06/2018
Provided by YP.comAll brides need to avoid this bridal store if they value kindness and a stress free environment. I am so disappointed that I suggested this establishment to my niece. Time is the most important thing to the owners of this business, not the customer's time, but theirs. My niece and her mother (my sister) drove from Bowling Green, Kentucky to the appointment and happened to be several minutes late. One of the owners chastised my niece and her mother in front of me which made us all feel very uncomfortable and less than welcomed. My niece was told that she would only be allowed to try on a few dresses and must hurry. The whole appointment became an event where my niece felt it necessary to continually apologize. Upon trying on a dress that she liked the mood changed. The owner, along with her partner, became more attentive. My niece, being very sweet, ended up buying the dress (it was beautiful on her). She however had no veil, belt or other accoutrements needed. Once the dress came in my niece made an appointment for what she thought would be a fitting. However, upon arriving at the store (early this time,) she was met by the same lady (owner) who started by telling her that this was not a fitting and that such appointments had to be made 8 months in advance. My niece was told that all she could do was try on the dress and take it with her. My niece told her that she needed a veil and a belt. The owner told her other brides were coming in and that she could stand off to the side to try on. The whole experience on the day was stressful, unwelcoming and now my niece is second guessing her choice which should never happen. The very thought that this place operates in such a fashion and gets away with it because brides do not wish to jeopardize the memory of their wedding is unfortunate; however, I could not let this review go unwritten. Other unsuspecting brides need to be warned.
Dear Rheanne, We truly are saddened this was your experience. We strive with every bride (and family/friends) to give a wonderful shopping memory. You are correct about the time during your appointment, it is important for us to honor each brides’ allotted time they booked. We wished we could offer unlimited time, but we find that the allocated times for each appointment whether it’s a 90 minute “Bridal Appointment” or a 30 minute “Gown Pick-Up” is generous per the industry norm. We know your niece had the opportunity to shop accessories on her first visit + we even logged them down. As for the gown pick up day, we apologize for the misunderstanding that you thought it was an alterations day. The Couture Closet personally does not offer alterations as stated on her signed contract, however we did provide a list of recommended seamstresses on the day she purchased her gown with a note stating that one of the seamstresses does book up about 6 months out. Your niece truly is so very sweet + we did reach out to her to hear her experience because she is very important to us. We were unaware of any of these concerns mentioned, until now. As for the appointment on pick up, I, Tera, do take full responsibility of letting you know we had a bride coming in about 15 minutes + that we could absolutely look at accessories, however once she arrived we may have to step over to the other area. This wasn’t intended to be mean or make you think we did not care for her, it was intended to honor each bride + let them have the space they booked + I just wanted to let you all know if we ran over the allotted time, what our next step would be. I truly wish this was not a stressful experience for you. Again, we have reached out to your niece to hear from her personally about any concerns + her experience, because in the end…she is who is getting married + this is her experience + she deserves nothing less than the best. Sincerely, Tera & Lauren
05/27/2010
Provided by YP.comIf you haven't gone to The Couture Closet you have to go right now!! The wedding gowns are spectacular, the service is the best anywhere around, and the experience is beyond compare. You will love Lauren and Tera!!! Happy wedding gown shopping!
Aw, thank you so much for sharing your experience + taking time to do this. Means so much to us. We so fortunate to be able to do what we do! Congrats lady. Warmly, Lauren + Tera
02/26/2008
Provided by YP.comI had the BEST experience buying my wedding gown here. I'm getting married in KY and live in the NYC area but I bought my dress here because of the wonderful service. Lauren is a dream to work with. Every bride should have it this good.
Making our day! Thank you for taking time to write your review. Means the world. So happy you are a member of our Couture Closet Family + a #CCbride! XOXO
More Business Info
A bridal boutique curating gowns for the romantic bride who values meaningful moments.
- BBB Rating
- Hours
- Regular Hours
Mon Closed Tue - Wed: Thu: Fri - Sat: Sun Closed - Services/Products
- Bridal Boutique - Dresses and Accessories.
- Payment method
- amex, discover, visa
- Accreditation
The Knot Hall of Fame
- Other Link
- Category
- Bridal Shops