Associated Physical Therapy

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I have been to dozens of Physical Theropy offices and used many different insurance companies to do so and this organization is the only one I have had a problem with. The owner exudes greed. From basic fees he requires the therapist to charge clients. He has a fee for everything!

But my biggest complaint is that they cannot properly file paperwork with the insurance companies. Mine being TriCare Prime I assumed they had plenty of experience with them. Unfortunately it is clear they do not even though many of their clients have this insurance.

I was fully covered for their service, yet they managed to improperly file the paperwork and did not receive the amount they wanted paid, so they billed me for the difference.

This would not have been a problem had they informed me of the charges when they occurred. I would have stopped going until the problem was solved or simply go somewhere else. But this is not what they did. I didn't find out about these accruing fees until the balance was $1,300.

This happened even though on 3 separate occasioned I asked if they had my prime information filed properly. I was assured it was correct each time.

Once the huge bill came my husband and I contacted this office more than half a dozen times with no return phone call. That is until I said I refused to pay. Then I received a call from the owner yelling at me and insulting me for not paying this bill.

At this point I was going to a new PT and like all the ones before, it didn't cost me a penny. Not even the TENS machine adhering electrodes that he charges $10 every time! They were also able to get me a TENS machine and a cervical traction machine, with not a dime from my pocket. What a horrible man and billing department! He obviously doesn't care about the clients which doesn't allow the PT to give them the best care possible. Think twice about going here! Please be carful and above all pay close attention to your billing.