Carl Burger's Chrysler Jeep

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CLOSED NOW - Opens at 8:30am

This dealerships’ Sales Department goes by the motto “tell them what they need to hear to make the sale.” The Service Departments motto should be “promise to fix it, then pass the buck to the manufacturer” when they don’t/won’t fix it. Without going into the excruciating detail, mostly with the lack of accountability in the Service Department (the Salespeople are harmless hucksters with a smile on their face) just know that after six visits to the service department in just over a year, for the same issues with the Central Control Unit and malfunctioning transmission, I was informed by the Service Manager in not so many words that though the transmission/CCU is faulty, the dealership would not honor its responsibility to fix the problems that began the day I drove my new Cherokee off the lot. There are laws against selling a defective product as a working product then sticking it to your victim. Unfortunately, they have forced me to pursue getting my defective vehicle fixed through legal means, which I am in the process of doing.