Bayou Chrysler Dodge Jeep RAM

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The service dept duct taped a piece of plastic over the AC access panel hole that they lost the door for. The first time it rained after leaving the dealership my vehicle flooded with 1ft of water, completely destroying the interior. ECU, AC, radio, and every piece of cloth has to be replaced...$12,000 in repairs. Thanks a lot!

Excellent people to work with .. Gave me great deal on a Kia ,Filled the tank and washed my ride...Thanks Allen & A.J...#MyFutureDealership...

We purchased a truck from Riverland Chyrsler Dodge in January 2008. It had 3000 miles on it and was sold to us as a new truck with salesman miles on it. We traded it in January 2014 at a different dealership and was shown a Carfax report stating that it had been in an accident in Missouri in August before we purchased it. We called Riverland and they stated that Carfax made mistakes and that it NO WAY had been out of state and been in an accident.



After waiting for them to research it for us and no answer... we looked into the situation ourselves. After all the research, and after presenting all facts to Riverland Chrysler (dealing with the owner and his son)... they still denied all facts until they could no longer dispute the facts we dug up.



First they kept saying Carfax made an error, then the Missouri State Highway Patrol had wrong VIN number, then they had no clue who the driver was in the accident. After calling the Missouri State Patrol and got the drivers name... Riverland Chrysler Dodge stated they never heard of this driver, and he never worked for them. Had no idea who he was.



We googled the name of the driver and he turned out to be a football coach at Tulane University in New Orleans. When we presented them with the fact that the driver had been from New Orleans (a neighbor town of Laplace)... their memory started getting a little better. They admitted that they had a working relationship where they gave courtesy vehicles to some of the coaches at that University. In fact the owner, now knew him personally. But the owner and driver still states that no damage was done to the truck regardless of what a Missouri State Trooper noted on the report.



The Missouri State Accident Report shows definite damage to the right front fender of the truck. We were not looking for an exorbinate amount of money to fix this... we asked for $3000 in compensation for the loss we incurred when trading it in because it showed damage on Carfax report. We did not think this is too much to ask for. They said we were just out to get money from them and have never tried to make this right. At the moment we no longer are looking for compensation.



Just want to warn people that they may want to get a Carfax at this dealership even if you believe you will be 1st owner as we were. They lied over and over to us. Just be aware. They may lie to you too.

If you wanted to be treated like a member of a locally owned, smalltown business and not just a number, this your place.

Be very careful if you take your vehicle here for service. They find ways to keep warranty from covering your repair so they can make more. I had to remove my vehicle and pay for all the diagnostics run. It cost me over 400. I then took it to aother dodge dealership and they fixed the problem with ease all covered under warranty. i would strongly advise getting any service work done elswhere. Dodge did refund a portion of my money.