Long Beach Hose & Coupling

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A really poorly run company, one employee Francisco argues with customers. I took a pump in on Thursday morning, they said they needed a couple hours to tear it down and diagnose the issues. I called back at 11:30 and spoke with the owners son (Tony) he said he had to go to lunch and could I call back in a couple hours. I instead stopped by. The pump was dissembled and Tony told me he could not find any parts. Prior to this I had provided Tony with the manufacturers phone number, the part numbers, and the seal kit numbers, as well as two different suppliers on the West Coast. By 2:00 pm no parts were ordered for Friday and the East Coast suppliers were closed. Into Friday, same issues, by the afternoon I spoke again with Tony he told me the parts alone were $600 not including mark up and labor to rebuild the pump. I went over to Applied Materials (formerly King Bearing) in Long Beach, asking about parts, they recommended me to PTO Sales in La Mirada CA. I telephoned them as I was driving and within 40 minutes was at their location. Within 5 minutes PTO Sales had arranged for all the parts. I found out the costs given to me by Long Beach Hose were quite high. I called Tony from Long Beach Hose and told him to reassemble my pump and have it ready for me as I would be picking it up first thing.



On Saturday morning I arrived at LBH at 8:05 requesting my pump. Immediately, an employee called Tony, who asked me if I could wait for 20 minutes. While speaking with Tony, Francisco began to laugh, which made me quite angry and I demanded my pump which was refused to me.



After waiting for the better part of 40 minutes Tony arrives on his bicycle, telling me he was doing me a favor by coming in today to give me my pump. The pump was in a plastic box in pieces, nor reassembled as requested, Tony told me that I had called to late in the day and the mechanic had gone home. I questioned him about the pricing of the rebuild kits and he told me his father (Raul) told me "to overcharge him because he was so difficult". Not only were they not willing or able to rebuild a hydraulic pump in a timely manner they were going to overcharge me in the process.



Raul called me later in the morning on Saturday and I expressed my frustration to him. Told him Francisco invited me to go somewhere else, (which I will). I expressed to Raul that his business will fail, as he has hired many family members that he cannot fire. Their efficiency and work ethics are lacking. I told him the hydraulics side of the business with repairs and sales ought to be the biggest money maker for him, and I said it looks like it is a money loser. The hose side sells parts, and makes and sells hoses and the margin of profit on a $9 fitting or a $500 repair on a pump are light years apart.



It is unfortunate that a once thriving business has degraded into such a poor quality operation since the tenure of Raul the current owner. If I could give them zero stars I would.