AT&T Store

Write a Review512-501-1967

CLOSED NOW - Opens at 10:00am

Went to the ATT store at 8205 Martin Way E Suite A, Lacey, WA 98516. Never go to this store. They have the worst attitude and a total lack of customer focus. Went to pay off my iPhone and upgrade my service. Eliyah their customer representative wanted to scan my driver's license. I told him that I did not want my drivers license in a database. He said that without that he could not provide me with service. I told him that I had been provided with service without my ID last month. He then got loud and told me to leave the store. On the way to the door he would not let me speak. He kept saying "I will not do it" Loudly to interrupt me. I finally told him to let me speak. I told him that his customer service skills were lacking. He told me that his skills were great that I sucked. ???!!! He said that he was going to call his manager. I left the store and from the outside I saw him call. I reentered and asked him to let me talk to the manager. He hung up the phone and told me to leave the store because I was agitated. That was the worst customer experience ever and as a result of it both me and my wife are looking to switch from ATT to a competitor. Do not waste your time with ATT!!!