The UPS Store
700 Sleater Kinney Rd SE Ste B, Lacey, WA 98503
Reviews
07/03/2008
Provided by YP.comI went to this store to mail a package to Canada. The store owner/manager was who helped me ship my package. He informed me that it would take 3 to 5 days for my package to arrive shipped via usps. When he mailed my package at the post office he shipped it 6-10 days shipping. My package will not be received in time due to his misdirection and negligence during this process. I called the store owner and spoke to him about the issue and wanted his help to see when the package would arrive at its destination. He did get back to me with international shipping information. I then call usps to find out more about the package. It will not be arriving for 6-10 days. I then called and complained to the ups store customer service because I was upset with this issue. The store manager called me after ups customer service let him know more about the issue. He left me a message challenging me to come in and try and get a refund from his store and then stated he would like me never to come into his store again. I will never use this store again and I strongly recommend that other use services else where.
Hello, I am so sorry you had a bad experience at the UPS Store. The store is under new ownership as of December 2011, and we are now called Lacey Pack & Ship. I promise you will receive excellent customer service the next time you visit our store.
More Business Info
- BBB Rating
- Hours
- Do you know the hours for this business?
- Brands
- shipping
- Categories
- Mail & Shipping Services, Copying & Duplicating Service, Fax Service, Mailbox Rental, Notaries Public, Printing Services, Shipping Services