Regions Bank

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My significant other has a long standing relationship with Regions Bank which is why when we moved to The Villages from TN I made Regions my bank. We met with the branch manager (Miguel) one day last week who talked with us and made application on a personal loan. After discussing various loan options he told us he would get back with us the next day. Several calls later and we're being told he's at lunch, he's with a customer and so on. We haven't received that first return call yet despite leaving messages. I'm not impressed.