Up In Smoke

Write a Review303-926-4108

Extremely dissapointed!!! The people at Up In Smoke NEVER answer the phone during their business hours, which is frustrating enough; not to mention, there have been THREE different times I have driven all the way to their location (AGAIN, during posted business hours) where their doors have been locked and not a soul is there, to be found! When I have actually been successful at going inside, when they've decided to be open, they have not had a certain product in stock I had wanted. When asked if they could order more, the employee stated that they could. When asked when the item could be expected to be ordered and available for purchase, the employee just shrugged his shoulders and said he didn't know. -It ended up taking ALMOST A MONTH for them to get the darn product in!!!!! This place may as well close their doors PERMANENTLY if this is how they are going to continue doing business!!!! My advise would be to drive the distance to a better store, where you might actually have a chance at getting some halfway decent service!!!!
This place SUCKS!! >:(

Very disappointed! I found a vaporizer I was pretty excited about. I purchased it for $98. After leaving the store I plugged the charger in to charge the battery and it didn't work. I returned to the store to exchange it. The clerk/owner checked the product and agreed it did not work. He took another from behind the counter (same brand "organavape") and checked it. That product didn't work either. I asked for a refund and he said that all sales were final. He said he would have the manufacturer of the product mail him a new one. I told him I did not want to have another of the same brand if both of the ones he had in the store were dysfunctional. Not to mention, I do not live anywhere near the store and would not be returning (I drove an hour out of my way to return it). I can understand not returning used products, but this didn't function from time of purchase and never used. If nothing else, I hope this saves someone else some money. Go to Smoker Friendly!