Congress Cleaners

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I wrote a 1 star review yesterday critical of this business. The owner called today about another matter ( lost credit card) which he spent a lot of time on. He also apologized profusely for the "folded" situation. Looking bac, I interpreted his last comment of " go ahead and take your clothes' as dismissive. What he explained today was that was his "Cajun" way of saying it was all free because of his error, not being mean. He explained how it happened and what he was doing to keep it from happening again.

I was wrong. That's called "service recovery" and he did it well
Mike