Performance Finishes
6885 Johnston St, Lafayette, LA 70503
Reviews
10/16/2016
Provided by YP.comMy vehicle was in the possession of Performance Finishes during the historic Louisiana flooding in August and I had received word that the area was severely flooded. I called after the flooding asking if the facilities were flooded and the employee said some equipment and machinery got wet, but no cars. I received my car and everything seemed fine but after a few days it started to smell like mildew. I had done nothing to my car, but I finally took it to a detail shop when I discovered puddles of water under my mats on every carpet surface to inquire as to why this would be so. He pulled up the carpet to show me water sitting in the bed of my car that could've only come from flooding which probably wasn't noticeable at first when you clean the carpets but because water was sitting beneath the carpets, it eventually started to smell horrible to the point where I couldn't enter my car without my eyes watering and sneezing.
I returned to Performance Finishes where they denied it until the end and told me they could do nothing for me except a running water test to see if there were in cracks near the rear right door where my repairs were made. The test reveals no cracks, so it's basically my work against everyone in their company's word denying that my vehicle was flooded.
So they told me they could do nothing for me.
The fact that this is the way they handled this situation, whether it be because I'm a young, female or otherwise, is sad and humiliating on their behalf. I did not have the personal time to get the law involved, so I was forced to file a flood insurance claim on my behalf to get this issue resolved.
I want everyone to be aware of their malpractice because this was one of the worst experiences I've ever had with a repair shop that should not have been the case. Hopefully light is shed on this situation of which I still have documented proof, but if not, hopefully you'll consider this before you give your valued business to Performance Finishes.
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Extra Phones
Fax: 337-991-0166
TollFree: 800-467-3920
- Payment method
- mastercard, discover, amex, debit, visa
- Amenities
- Free Estimates,Lifetime Warranty
- Other Email
- Categories
- Automobile Body Repairing & Painting, Auto Repair & Service, Automobile Repairing & Service-Equipment & Supplies, Dent Removal, Truck Body Repair & Painting