Rooms To Go

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I enjoyed working with your service representative Mr. Erich Biessenberger. He was very helpful and patient. He even came back from lunch early to help me.

After 3-4 months the wood on the bottom of the frame gave out. Had to call once a week and still couldn't get anyone to help. They claimed something was wrong with the account, but it was current , with 2 years to pay it out. The manager was rude and I still don't have my bed fixed. I love the Sophia Vergara collection but they have ruined it for me.

Terrible. Terrible. Terrible Customer Service!!!!!!! I bought a bed and couch from Rooms to Go about two weeks ago. The bed came damaged, got a new one delivered that broke a week later and was then told it would take 2 weeks for them to send someone to look at it. Luckily, I complained to the right people and a new bed is coming in a week. The sectional couch was delivered with the wrong pieces and I'm getting the run around on who I should talk to about getting it corrected. After a lot of money spent, and countless hours of waiting for the furniture, I will NEVER again shop at any Rooms to Go Store. ALSO!!! Make sure if you decide to shop there (I suggest your don't, but incase you do) MAKE SURE you look at everything they are charging you for on the receipt. The salesman tried to upgrade our couch with warranties and an upgraded mattress for the sofa sleeper, and many other things, without even asking if we wanted these upgrades. He just "assumed" we wanted them.

Wrong couch. And they sent a probable ex-con into my house who verbally assaulted me. I almost had to call the cops but I was scared he would kick my a** if I did.