Kia Of Lake Charles

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#Expert #Very Professional #Good Selection

I bought a brand new 2016 Optima SXt on 1/11/17. I took off the Kia of Lake Charles plate the the dealer put on the front bumper. Under the plate the paint had many small bubbles in it. I returned to the dealer and was told by the service manager Devin that they would take care of it. He set me up an appointment to return the car on Thursday morning 1/19/17. When I got there I was told to talk to my sales rep Fritz and the Manager Gilbert that they were handling it. When I spoke with Gilbert he informed me they weren't going to do anything about it. I asked what do you mean I was told that y'all would take care of it by my sales rep. Fitz and the service manager Devin. He said we're not going to do anything about it. I said what are you saying I have to get a lawyer to get y'all to do what y'all said you were going to do. Gilbert than told me he can no longer talk to me I mentioned lawyer. They are definitely the worst new car dealership I have ever dealt with!!!! Absolutely terrible!

kia has helped me buy two brand new cars. they have good customer service and are very friendly

While driving at 50-70 mph the vehicle would jerk like somenone slammed on the break and then lose power. They couldn't even diagnose the problem on their own vehcile. It was in the shop for a total of 3 months in a 6 month period. They kept charging me for everytime they worked on it and said it was fixed. We replaced just about everything from fuel filters to electronics, wiring harnesses, alternator, and then they wanted me to pay them to change out the transmission. The problem still existed after thousands of dollars and 10 trips to the KIA Maintenance department lasting almost 3 months. What a waste of my money for them to rebuild the vehicle piece by piece and have me pay for it. They are clueless in the maintenance department. I have found this to be an issues with other KIA's that couldn't be resolved. They can sale their vehicles for a nickel and it still is not worth the price.