Professional Chimney Sweeps

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I ordered a new chimney cover & installation from Professional Chimney Sweeps (Jamie).
My original cover was old and water was ponding on it. This is the primary issue I wanted resolved and I told Jamie this from the beginning of the sales process.

The new cover was installed on July 26th.

Upon inspection, I noticed that water would pond on the new cover too. because the center was lower than the edges.

I notified Pro. Chimney Sweeps on Monday, July 29th of the issue, and they agreed to correct the issue, but charged me an additional $200.

I requested consultation with Jamie & his installers BEFORE the 2nd install and informed them that I would like to be present during the install. Pro Chimney Sweeps did the 2nd install on July 29th without me being present. They did try to contact me, but I was unavailable. No message was left on my phone.

Water still ponded on the 2nd installation & I met Jamie on Weds, July 31 at my home to review the installation.

Jamie informed me of the following:
1. Their original install was not to code (storm collar was sealed to cover).
2. The 2nd install is now to code.
3. He & his 2 associates would forcibly removed the new cover if I did not pay him in the next 30 minutes.
4. Water standing on a cover is not abnormal.
5. He would perform no further adjustments to the installation and demanded payment or he would have his associates forcibly remove the cover.

I do believe that Jamie would have forcibly removed the cover and damaged my home & chimney even if I called the police. I also feared that if I tried to physically stop them, they would have physically assaulted me.

I paid Jamie because of his threats. The damages to my home from a forcible removal of the cover plus possible injuries from assault would have been higher that what I owned Professional Chimney Sweeps.

Because of the extortion, I do not trust Jamie and Professional Chimney Sweeps and he and his business is not welcome on my property.