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I have been a loyal customer to Pilot/Flying J for over 20 years even working for Pilot for two years at one time. I would like to tell you why after three years of being an Extremly loyal patron to the Lake Havasu (AZ exit 9 I-40) location, until today.

My wife and I have been going here 2-3 times a month for fuel, and we always order a pizza the same way, then go and get a frosty and fries at Wendy's while we wait. Spending $25 to $30 each visit. I know it doesn't sound like much but it adds up over three years. Not anymore!

My Wife and I went today 11/10/16 on one of are regular visits. I went to pay for are fuel and order are pizza and as I ordered a lady said "you need to pay for that" as if I was stealing something. I asked her "pay for what?" she said extra cheese. When I told her "I have never been charged extra for anything in the last three years of coming here." her response was "I'm the deli manager (pulling on her collar) and it has always been that way so you don't know what your talking about". I told her again I have never been charged. She got on her radio and said "Chad get over here and tell this guy we charge extra for cheese!!" oh yeah this person's name is Wanda Mello. I had to call the store to get her name cause as a manager she didn't have a name tag.

Then Chad Turpin came over not even asking me the customer what the issue was and immediately told me "we charge extra." when I attempted to tell Chad the situation. Wanda became rude to the point Chad had to tell her to stop she continued Chad sent her away. Chad then told me "I don't believe that we have never charged you before (calling me a liar)but I will do it for you but from this day forward you will be charged extra." I told Chad "Thanks but you just treated a loyal customer like garbage and from this point forward you just lost a loyal customer and I will not be returning. Chad's response was "Your done here! I just gave you an olive branch and you spit in my face." As if he was doing me a favor after treating me like complete trash. Chad then told the cashier to cancel my order and told me to "LEAVE THE STORE NOW! YOUR DONE HERE!" I asked Chad "do you want me to pay for my gas?" Chad told me "you are no longer welcome here and you need to leave now!" I own a company that coaches managers to become leaders. Which also means I travel a lot and make it a point to stop at Pilot/Flying J anytime I'm on the road giving even more money to the company which will no longer happen. You have Wanda Mello and Chad Turpin to thank for that.

Chad Turpin, and Wanda Mello, Need to be FIRED immediately! For there disgrace to a loyal customer and there extreme unprofessionalism as an employee to a major corporation especially employees that act in a management role.