AT&T

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Terrible customer service. Not one employee greeted me when I came in and they were all huddled around a table talking and completely ignored me and I was 1 of 2 customers in the whole store. Never going to that store again. Management needs to teach some professionalism.

ATT CASH REWARDS CARD....that is offered at time of sale in my opinion is a lie. It's not cash you can easily get to, much less spend. Here's why. They say you will get REWARDS CARD (example of mine $250) for setting up ATT Uverse TV and Internet service. Cost me $235 month for both. Told me REWARDS CARD will be mailed to me. DID NOT HAPPEN. Lie #1.

No card is really supposed to be sent to you, it's first a CARD OFFER you are supposed to get in the mail...then YOU must go online and authorize the REWARDS (actual) CARD to be sent to you using the code on the mailed slip. You can't get the $250, if you never get the mailed OFFER. I did call 3 1/2 weeks after day of service install. Ask ATT Customer service "Where is my $250 reward card?" Was told, it can take up to 7 or more weeks to get the OFFER in the mail. Turns out you can't even authorize the OFFER to order the actual card (if you got the Offer in the mail) till you have SERVICE active for 30 days from install date.



So I waited. Never got the OFFER. At two (2) months point...Went to phone and online...ATT REWARDS CENTER.. after looking for answers and the ATT CS people directed me them. NO CASH, NO CARD, will be ISSUED to ME. The Rewards Card center (an automated site) shows In-Service date 9-1-2015. 30 days active date 10-1-2015. Rewards card EXPIRED 10-18-2015. Not even 7 weeks total. Final word : There is no getting the $250 ATT promised for me setting up service with them. IMHO it's LIE #2.

Worst for other ATT customers...there is no known recourse to get the REWARDS CASH CARD once the "Rewards Center" cancels the OFFER ...You never GOT !! Or you got but were a day late authorizing....!! Just useless "Flimm-Flamm" from a corporation everyone knows!

Don't take my word for it ...GO ON-LINE.

Check for ATT complaints about their "ATT Rewards Card" being useless. It's out there all across the web.

In my opinion, the entire Rewards program was setup and designed to fail the customers ever being able to get the REWARDS CARD as promised. Yeap! It smells! Bad!

ATT is doing just that it seems. It's a shame. BUYER BEWARE!