Dr. Nancy J Salisbury, MD

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The office didnt followup with the ins company after requesting prior auth for a major surgery. 14 days before scheduled surgery I called to ask question and they realized there was no Pre-Auth in the file. The office blamed the ins for sending the denial to a bad address. The dr failed to provide more medical info to ins for the appeal. She sent a sloppy hand written note with no Dx or Tx codes after saying she needed 2 days to write a detailed comprehensive appeal letter. Bottom line this office dropped the ball on the authorization for 4 months and I am left in pain. No one apologized for the error, no one called to keep me informed about the appeal process. My work schedule, husbands schedule, kids schedule, Christmas plans and my overall mental preparation for this surgery was all compromised by this office error. Not one apology was given. There is clearly an office management deficiency to schedule a surgery and then send the patient a surgery packet explaining date / hospital / preop procedures etc. How does an office not realize there is no insurance approval in the file for a 25,000 surgery? One word incompetency.