Miller Surveying & Mapping

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Have been using Miller for years. We always have received fantastic customer service and great prices.

I was told I would be on the schedule for the following Monday or Tuesday. I asked to receive a courtesy call. That didn't happen. I ended up calling Tuesday morning, leaving a message asking when I might see these folks, and hearing back that they would be there shortly. That didn't happen. How did I find out? Heard a knock on my door after 12 noon on Wednesday, by someone who didn't have very good command of the English language, and here to do the survey. Called the office. Even THEY did not know the guy had not shown up the day prior. Next thing that happens, I get a text from my neighbor telling me they are digging in their yard. What? And when my neighbor confronted them, they said I was selling my house (NOT!) and that their property line may be off and may have to move some things. Why are they saying this to my neighbor, when they are surveying MY property? And when the neighbor asked for a business card, they could not produce one. So I go outside and try to figure out what is going on. Language barrier prevents that from happening. So I call the office again and tell my story. Nice lady on the phone says I need to tell my story to the President. OMG! I get one excuse after another, FROM THE PRESIDENT OF ALL PEOPLE, for this lack of professional behavior. I told him I didn't call to hear his excuses, I called to find solutions, to which he had none. I suggested they communicate more effectively with the next customer by a.) letting the customer know when they will be on site, and b.) advising the customer of what they may be doing (like digging in the neighbor's yard), so they can give their neighbor's a heads up, and c.) carrying business cards, or some other form of identification. President's response - do you know how much time it will take to do that? ARE YOU KIDDING ME???? Customer service is my passion and my pet peeve, and to be told they have never received any sort of feedback like this in all the decades they have been in business, and to be told it takes so much time to make a courtesy phone call. Save yourself a phone call and go somewhere else for a survey.

I needed a survey to put a fence up and I called around looking for the best pricing. Not only did Miller have the best price, he actually took the time to make sure I needed the survey! Now in this day and age there are not many truly altruistic companies out there that actually care about the customer and not solely "getting the job" I highly them if you need a survey.