Mid Florida Electronics

Write a Review863-668-8415

Response to the misrepresentation posted by Eric Jenkins: In this business you get all kinds, even people like this that are completely unreasonable whiners who threaten to STEAL FROM US. First of all, this guy is a liar. Here's what REALLY happened: He brought in his TV on May 23rd. He paid our bench fee with his Visa and we told him we'd call with an estimate. One of my techs looked at his TV beginning May 26th but did not have a sure diagnosis yet. On the morning of the 27th, this guy calls us up, complaining that we haven't called him yet. It hadn't even been 5 full days, yet the guy's acting as though we've had his TV for months. He thinks that he is our only customer. He was welcome to have paid our RUSH fee (which guarantees that your unit will be looked at within 1 working day) if he urgently needed an answer next day. But that's beside the point. The guy got rude as hell to us on the phone and said he is coming to get his TV and he "IS GOING TO FIGHT THE CHARGE ON HIS VISA." That bench fee is legitimate. DO YOU WORK FOR FREE? NO. It is not our fault that this guy is suddenly in such a hurry that he can't wait until we complete the diagnostic process. Have YOU tried repairing complicated circuitry like this? It takes skill, proper service literature and equipment and patience. I told the technician to just put the TV back together. He wants to come and pick it up unrepaired. Well, when this "customer" threatened to deny the LEGITIMATE CHARGE - that HE AGREED TO - on his Visa card I informed him that he is now on cash-only status, that FIGHTING A LEGITIMATE CHARGE IS STEALING. I told him that he has to guarantee the his bench fee payment by paying in cash instead. He was asked to bring it in cash and I would, at the same time, refund the Visa charge back to his Visa. THAT WAS MORE THAN FAIR, CONSIDERING HIS BLATANT ADMISSION THAT HE WAS GOING TO STEAL FROM US. I had nearly as much expense tied up in the process of troubleshooting his TV by that point as he paid for the bench fee. THAT, my friends, is what the bench fee is FOR. Yet he claims we "did nothing"? He is the one who, in a fit, chose to abort the diagnosis, not us. And, no, we were not yelling and swearing. We were all remarkably calm and civil considering how he was acting. I DID, however, tell him that it's cash or nothing. He had an attitude like we were somehow doing him wrong. 5 days is NOT unreasonable, especially given that it had starting being looked at the day before. You show me a TV shop that starts all repairs within a day or two and I'll show you a TV shop that doesn't have much business. We have business. We are respectable. We are NOT liars, cheats and thieves. Anyway, he shows up expecting to get his TV back without securing the bench fee payment with cash. I told him no. I told him that since HE THREATENED TO STEAL FROM US he cannot pick up his TV until he pays in cash (and we refund his Visa card). Sat, May 28, he came in - KNOWING HE WAS IN THE WRONG - to pick up his TV. I refunded his Visa, paid the bench fee in cash and we graciously and courteously handed him his remote and helped him get his TV out to his vehicle. Easy. No problem. We said nothing mean or nasty at all, even though he mumbled "dumb-@ss" at us under his breath. We do our best to be kind and friendly to our customers. We treat each customer fairly. WE TREATED THIS CUSTOMER FAIRLY. HE is the one who threatened to steal from US. HE is the one who suddenly acted like we somehow were incompetent by the fact that it was ONLY 5 (almost) DAYS LATER and the estimate was still in progress. HE'S WRONG. HE'S MAD AT US FOR NOT ALLOWING HIM TO STEAL FROM US!!!