American Furniture Warehouse

Write a Review303-933-3975

CLOSED NOW - Opens at 10:00am

It is going to be easier to call my credit card company and dispute the crap that was delivered.

I have been on hold for 2 hours.

Terrible service. Failed on three separate scheduled occasions to deliver a footboard to a bed, which had been cracked on original delivery.

Refused to go any further than removing $50 delivery fee. Spent over $2K with these clowns and this was the treatment. In comparison, the guy from La-Z-Boy knew his delivery guys wouldn't make it, and brought it up himself the same day. You get what you pay for, and here, it isn't much - for better, and definitely for worse.

We purchased a table from AFW and scheduled a pick up two days later. When we picked up the table it was in a box and appeared to be in good condition. When we opened to box however, the entire corner was smashed in. We called the store and they told us we would have to bring back the damaged table and pick up a new one 4 days later "anytime after 10." When we returned the damaged table, our new one was not at the store and an order hadn't even been placed. After driving back and forth twice they offered us delivery which would take an additional 5 days. I called their customer service line to see if there was any way we could speed it up in order to make up for their mistakes and was offered an apology and a "we don't do that." I will NEVER buy anything from American Furniture Warehouse again, and will advise everyone I know to avoid their store at all costs.

This is an awesome place to get great furniture at reasonable prices but you can't get into the web site to see the furniture or the prices! This was sad - needed $25,000 worth of furniture and coud not access anything on the web site!!

I am somewhat pleased with selections; prices are also reasonable, but their advertised "sales" are usually nothing to brag about.