Verizon

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CLOSED NOW - Opens at 11:00am

I entered the mall looking to get a gift for my wife. It was Christmas eve. It was about 1PM. I was walking by the Verison kiosk and the told me about a special they were having so I listened. Alex was very nice and persuasive. So I bought. No problem. I go home and the tablet I bought didn’t work. I called Alex and got a different guy at the kiosk. He said try this and try that or bring it in and he will fix it. I tried this and I tried that but it didn’t work so I brought it back. Trip #2 to the mall. This was to no avail because he couldn’t fix it. It wasn’t something I was too stupid do correctly as he insinuated. He also said he is new at Verison and wasn’t that good at returns. So he makes some phone calls with no results. Oh and then by the way you didn’t bring the box so I can’t exchange it for you without the box. I said, “you could have said to bring the box if you bring it back”. He says “ It says in the paper you signed you have to have the box for an exchange”. That was “smartass comment #1”. Sorry I didn’t read the 6 pages of documents you had me sign. So now I leave in a huff to go get the box and he makes snotty comment #2 as I’m walking 30’ away “Merry Christmas” sarcastically. So I go home get the box and go back to the store. No one is now in the kiosk. I walk over to the store and ask for help and they tell me they can’t help me it has to be done at the kiosk. They say their should be someone at the kiosk. I tell the people at the store to tell the kiosk guy’s boss he’s sarcastic and I didn’t like his manners. So I go back to the kiosk and sarcastic guy is there I say nothing to him hoping to just get this done and I’m waiting and waiting and waiting and he tells me there’s a problem with the website. This is going on the 4 hour now. Now Casey shows up. He walks up to the kiosk with an attitude looks at me and says “can I help”. I say I don’t know are you a manager? He says yes. I say “ the website has a problem, can you do something?”. Casey the manger does nothing but comment on me being annoyed. Really? REALLY? So we go round and round about the competency of his people and service. Casey tells me “ Well what do you expect if you shop on Christmas Eve. Don’t you think the website would be very busy”. I guess no one should shop at Verison on Christmas Eve ever. It got worse from there they threatened to call security several times because I was annoyed. I had no idea being annoyed and suggesting incompetent people are annoying was a reason to call security. I was not loud, I was not violent I was just annoyed.

I was gratified when I went to Yelp to post my review and found many people hate this store. I guess this is what you get from Verison. I also called the corporate offices. Lets see if anything happen there.