Lakewood Ford

Write a Review253-474-0511

Words can't even describe the crap these people have put me through. The lies, the stories, the lack of care. It was by far the most awful 7 weeks of car ownership. That all ended today, as I gave up and traded my Lakewood FORD in for a used Ford from another dealer.



They knew they sold me a car with engine issues, yet they did everything to hide it. When I uncovered it and confronted them, they offered to "repair" my car.. Upon getting a solid diagnosis from my mechanic, I took the car back to them and they quickly confirmed his diagnosis. But with out any input from me, I was offered first a new engine, then a rebuilt engine and then a used 60K engine.... I reluctantly agreed to the last and wish I never had... They wound up putting in a 165K USED engine and they did an awful job at that.



The loner they stuck me with was a pile too.. It had some kinda smart key on so you couldn't use the stereo much and it was always beeping....



There customer care through all of this was terrible and no one seemed interesting in helps us get through it other than throwing the loaner at me



In the end, all i wanted was a clean, commuter and insted I . got a massive headache



Now some other poor sap will inheart that hunk of junk



You have been warned

I have not had any experience with their sales dept, but their service dept is top notch. I bought my first diesel in CA just before I moved to WA, and the first time I walked into this service dept, my fist contact was with the manager, Jim Garner. I kid you not, he spent about 45 minutes with me, he looked up my VIN in the computer and educated me on what my truck had in it, what work had been done to it and what things I needed to know as a first time diesel owner.



It was clear to me that Jim was passionate about cars and trucks and the internal workings of these vehicles and how to take care of my investment and not just to sell me services that I didn't need.



For as long as I live in this area, this is where I'll bring my F250.

the salesmen are friendly and the website is superb! They won't misquote themselves and they try their darndest to get you into a car even if your credit isn't perfect! The website is fantastic! Check them out on the web by going to lakewoodford.net (not *dot com* as this is another dealership that I found out in a different state. lol)