Windsor Gardens

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CLOSED NOW - Opens atTomorrow 12:00am

This place is horrible and if I could give it a negative stars, I would. The staff are unprofessional and if you complain they retaliate. Not sure what school the nurses graduated from, but they need a refresher course. Nurses don't take vitals on patients that are on hospice, I was told they don't do that. A nurse continued to force food down my grandmother's throat even though she lost the ability to swallow in her late stages. Was told my the hospice nurse not to give her food because it was a choking hazard, I guess no one gave this nurse the message that she was transitioning to die and didn't need food. Another nurse stopped my sister in the hallway and told her that she was bothering my grandmother on hospice ( I keep repeating this so that you can see the level of insensitivity) because she was holding her hand. My grandmother fell 5 times in this facility after having hip surgery and was told my the night time staff that they couldn't watch her all the time. There were no bet alarms used and her room did not have fall risk on her door like most other facilities use. For the couple of weeks, they were giving her the incorrect dosage of pain medicine and then moved her out of rehab early even though she still had 10 days of rehab left on Medicare. Complaints go unheard, the Social Worker and the Executive Director response was if you don't like the treatment you can leave instead of asking, how can we make it better. Not realizing that it doesn't make sense to move someone on hospice, this was the best response they could come up with. I question all credentials of the people they hire. The carpets are filthy and it smells like urine. If you are looking to send a love one here, ask them how many residents die every week and see what type of response you get.

They let my Mom fall twice in the same night . I had to go and find an aid to clean her up. She has a rash on her bottom with a quarter spot missing from her skin . One of the male night nurses was not available .When I confronted him about keeping her dry he became agitated and actually pointed his finger in my face. How this place got five stars ,I will never know . Think twice about this place.