GC Refrigeration & Air Conditioning

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GC is the most professional and ethical service company i have come across while living in Laredo. both their customer care team and techs are knowledgeable in their industry. wouldn't call anyone else!!!

another great Laredo company that never shows up so p:ss off

Don't use these guys. I'm an easy-going person, and I have never written a grievance about anything or anyone, but I have rarely encountered such blatantly poor management and dishonesty in a service company. They made an after hours service call for me when I came home to a broken A/C this last Friday night. The technician arrived and said it had frozen up. He said to let it thaw, and said I needed maintenance to clean the coils, and said the $97.50 for the service call would be credited to me if I used them for the maintenance. And there was also a $45 after hours fee. Fine, that all seemed to make sense. We scheduled for Monday at 10 a.m. He left, after only turning the fan on. I had to return to my new home in west Texas, so on Monday I had a friend of mine drive from Zapata County to let the A/C tech in. No one showed. At 10:30 I called GC to find out when the technician would be arriving. The office manager said that it had been rescheduled for Wednesday afternoon and I had been notified. I never received any such call, or I wouldn't have had my friend drive all that way for nothing. I even went back through my phone records to see if I had missed something. Nope...there had been no notification of the appointment change. I was more than a little annoyed at this lack of courtesy, and told them that if I hadn't already put the $97.50 toward the maintenance, I would be going with a different company. So then they came Wednesday morning (not afternoon as planned), and my friend just happened to be there to meet a contractor, or the A/C technician would have arrived at a vacant house. Again, POOR communication and poor planning. When I received the bill, the $97.50 from Friday night had not been credited. When I spoke with the (different) office manager about it, she said that they don't do that for after hours calls, only for customers who initiate during normal work hours. I tried to tell her that her technician had told me otherwise, and, after the fiasco on Monday, there was no way I would have stuck with them if I hadn't already invested what amounted to a down payment. She refused to credit the $97.50 as I had been promised by the technician. When I asked to speak with the office manager from Monday, she refused my request and kept repeating that I wouldn't get credit for the money I had given on Friday. She finally agreed to crediting the after hours fee of $45, but kept the taxes I paid on it. Anyway, I don't know if this is a scam that they run or what, but all I know is they are dishonest and have very poor customer service, and I would recommend to everyone to stay away.