Sears Home Improvement Products

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The technician was very knowledgeable and gave me some tips and explained what had gone wrong with my dryer. He fixed the problem very quickly. The only thing that would have been nice would be a more narrowed down time frame of his arrival but I can't complain too much because I called in the afternoon the day before and got an appointment for the next day

The technicians were professional and kind. They also checked other items on my refrigerator, to make sure everything else was working correctly. :)

The technician did fix my dryer; apparently a cheap plastic lever was broken off of a switch inside the dryer door. Apparently this is a very common problem. The $79.00 'Diagnosis' took less than a minute. The replacement switch (not surprisingly the technician had one in his truck) cost $29.00 retail (probably cost Sears $5.00). My real concern is that in addition to the $79.00 'diagnosis' I was also charged an additional $80.00 to replace the broken switch - which took less than 20 minutes. Grand total - a $159.00 labor charge for 20 minutes work! The diognastic charge, as the technican told me, is asesed in case the customer decides after learning the cost decides not to proceed with the repair. I had reasonably expected the 'diognostic' charge to be applied against the labor charge, since I did go ahead with the repair. This is exactly what any other service company in Las Cruces would do.

paul was excellent. very thorough, very informative. he had to service 3 appliances, all done in a very timely manner. gave a complete explaination, and advice on every item he serviced