Apple Store

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OPEN NOW - Closes at 11:00pm

The unwillingness to help people at this store does not reflect well on Apple. I brought my iPhone6 in for a Genius Bar appt. The screen was unresponsive. Touching the screen yielded no response from the phone. They ran all their diagnostics and the phone passed every hardware test. They restored the phone to new ( a process i told them I had tried less than 24 hours earlier...). Same issue. Their final answer?..."I guess it's time to buy a new phone". They had no interest in helping me fix the phone, which was functioning perfectly fine until the ios 11 update...They simply blamed Apple for releasing an operating system that "wasn't optimized" for an iPhone6. The manager, Josh Jordan, shrugged his shoulders and agreed with his employee that Apple was to blame and they could not help me. Wow.