ASAP Pool Service

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Pentair referred ASAP pool service for warranty work. Pentair said they should call within two days but feel free to call them. Called and talked to Eric. Asked him what are my chances of them coming out within the next couple of days to repair the heater. He responded (very rude) "not likely". We have two days to respond and today does not count. They finally showed up and the tech was very pleasant and he made the repairs. I started thinking maybe Eric was having a bad day and decided to use them to take care of my brand new pool. Called them again and ended up with Eric. I informed Eric that the tech was very knowledgeable of the pentair equipment and wanted to use their services. He said no! "We don't take work from people who referred warranty work." I informed Eric, that it was Pentair who referred me to ASAP, not my old pool service company. He kept saying no, no and I responded OK and ended the phone conversation. First time I met someone who turned down work!