Budget Mobile

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I live in Vegas and the provider for the free phone which is for my 75 year old grandfather is Budget Mobile they are rude obnoxious employees working there. I’m currently in LA for a business trip and someone stole my grandfathers phone, I called them to have cancel the minutes and they say to go in into the office with a picture ID. My mom goes to the office the next day and she understands English perfectly she just can’t speak it that well so they decide to move her to a different line since they couldn’t understand her. She calls me and tells me then I call and ask to speak to the manager and this rude obnoxious person answer the phone and is rude and let’s me know that she was not inside the store when I’m like really? I just heard her on the background and then she just clicks on me what type of costumer service is that!!! There’s no corporate number where we can call who is in charge of that place!!! DO NOT GO TO BUDGET MOBILE point blank period!!!