Clark County Pool & Lawn Service, Inc
4710 Wynn Rd, Las Vegas, NV 89103
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11/03/2017
Provided by SuperpagesThe owner, Aaron, is rude, condescending, and confrontational. New customers beware!We have been using Clark County Pool & Lawn for at least a year now and our account has been cancelled by the owner, Aaron, after I spoke with him over the phone this morning. Yesterday, the technician came out for the normal weekly maintenance on our pool. We did not find out until the early evening, that night, that he had broken a bolt on our pump and the filter was shut off. The next morning, my husband spoke with Jeanette who told him it would cost $120 to repair (that we had to pay for it). I called back to speak with the owner about the lack of communication and he was instantly confrontational and rude to me. By no means was I even calling to argue with him. I simply wanted to know why the technician didn't tell us the bolt had broken when it happened as my husband was home. He then went on to blame us saying the pump had rust and that it wasn't the technician's fault. Again, I wasn't concerned about the bolt breaking, so I asked him to not be so rude and reminded him I was merely calling about the lack of communication. I let him know that if we knew, in advance, there was rust, we would had taken preventative measures. He told me that they have up to 24 hours to contact the customer if there is an issue. I even asked if there was water leaking, would they take up to 24 hours to notify the customer, and he said yes. He refused to acknowledge the poor communication and instead kept saying it was our fault the bolt broke. He then said he was cancelling our account immediately and that we were no longer customers. When I told him I was going to report him to the Better Business Bureau he said, "You're a joke. You should be a comedian and I'll buy the first ticket to your show." and hung up on me.Proceed with absolute caution with this company. If you choose to use them, don't EVER call to complain or inquire about their practices as it's clear the owner, Aaron, has an anger issue.
06/29/2016
Provided by YPmobileThe office staff are great. I had an issue with the pool service I got so they made the tech come out again. He still did a crappy job but did come back. I decided to give them one more chance. I saw the guy pull up. I saw the red truck leave without even servicing my pool. I have yet to see them on our designated day. I will call one more time but it's really not worth the money. After every pool cleaning, I ended up going out later in the evening to scrub my pool because they did not get the green off the pool sides. The tech I got did not know how to balance my pool and upon questioning him he gave excuses of why things are not done. I am very unhappy and very shocked that they would allow such poor service people to even be employed with them.
Maybe this is common to go out and scrub the green slime off the pool after you hire a pool service but if I pay $115 a month, I guess I expect my chemicals to be balanced correctly as well as normal skimming and scrubbing as needed.
12/30/2014
Provided by YP.comcould use some advice with temps in 40's should we keep plump going all the time.will they freeze temps in 40's.sry new to having a pool.with temps being so low here.moved here from az month ago.we have been shutting it off during the day but temps werer in 50's.plz let us know asap ty
09/05/2014
Provided by YP.comunprofessional and overpriced.
06/19/2013
Provided by YP.comI have a house in the old Paradise Palms Estates. Clark County Pool and Lawn's staff is super reliable and super friendly. I felt very comfortable with them. I didn't feel like I had to keep an eye on them like with services I've had in the past.. Clark County Pool and Lawn is the only pool company I've EVER worked with that consistently (week in and week out) cleaned my pool without leaving a leaf at the bottom or a smidge of algae on the side. Swimming in my pool is like swimming inside a crystal. I weep tears of joy constantly. Those tears aren't as clear as my pool. Thanks Clark County P&L. If you want to start your service, talk to Aaron. He's fantastic.
Carlo Roncancio
04/11/2013
Provided by YP.com04/10/2013
Provided by YP.comAwesome pool service!, I never knew when or if my old pool company was going to show up. Jason is here at the same time on the same day every week like clockwork. My pool and spa have never looked better. The office staff is amazing too, they always pick up the phone or return my call immediately if I have a question. I highly recommend this company to anyone looking for a professional pool service.
More Business Info
We Are Committed To Providing Professional, High Quality Swimming Pool and Spa Service, Maintenance and Repair For The Discerning Homeowner.
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Services/Products
- Weekly Swimming Pool and Spa Service A Full Cleaning and Chemical Service Each Week Includes: * Skim Pool Surface * Vacuum Pool * Brush Walls and Tile * Empty or Clean Skimmer and Pump Baskets, Nets and Screens * Check Water Level * Equipment Check * Check and Balance Chemicals As Needed * Backwashing As Needed * Cartridge Filter Cleaning As Needed (Additional Charge) * Signing and Dating Of Time Card Left on Premise Swimming Pool and Spa Repair Services: * Pump and Motor Maintenance and Replacement * Filter Cleaning * All Filter Repair and Replacement * Stain Removal * Algae Removal and Control * Remote Control Panel Repairs and Installations * Pool and Spa Light Repair * Installation of New Swimming Pool and Spa Lights * Pool and Spa Timer Repair and Replacement * Chlorinator Repair and Replacement * Heater Repair and Replacement * Simple Pool and Spa Leak Detection * Chlorinated Pool System Repair and Installation * Plumbing Leaks Additional Services Available, But Not Limited To: * Draining * Clean Ups of Green Pools * Acid Washing/Chlorine Bath * Tile Bead Blasting * DE/Cartridge Filter Cleaning * Sand Changes * Rebar/Plaster Patch * Repair and Installation of Automatic Pool Cleaners * Above Ground Spa & Hot Tub Rapair
- Accreditation
BBB Accredited
Licensed, Bonded and Insured
- Other Link
- Categories
- Landscaping & Lawn Services, Landscape Contractors, Lawn Maintenance, Sauna Equipment & Supplies, Spas & Hot Tubs, Spas & Hot Tubs-Repair & Service, Swimming Pool Dealers, Swimming Pool Repair & Service, Weed Control Service
- Other Information
Services: Lawn Maintenance, Weed Cutting, Hot Tub Repair