Desert Rose Resort

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My husband and I stayed at the Desert Rose in May of 2008. While the hotel appears to be clean, don't be deceived. We stayed at the hotel for three days. My husband left his luggage on the floor, I put mine up high on the luggage holder in the closet. When we got home to Utah I started to unpack our suitcases and found a COCKROACH in my husband's bag.

I informed the hotel of the problem, the front desk people were disgusted and sympathetic when I told them what had happened but upper management seemed to be indifferent. I had to leave three messages before a manager called me back and when one did call me back he made the remark "the insect could have got into your bags anywhere" I let him know it was not an "insect" it was a cockroach and no, it couldn't have got in the suitcase anywhere. One, we don't have cockroaches in our home, Two we rented a car went straight to the hotel and straight home, and Three the suitcase was left on the floor.

In short the resort has not reacted responsibly from beginning to end. STAY CLEAR unless you are an "insect" collector.