Executive moving and storage

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OPEN NOW - Closes at 6:00pm

Do NOT use this company! Reports will be filed with the Department of Transportation, BBB, Las Vegas Department of Commerce, and State of Nevada Department of Commerce and Consumer Affairs for unethical and illegal business practices of this moving company.

The company was 3 days late for pickup, wanted different payment terms (per contract payment was in thirds, reservation, pickup, and delivery) did not provide a certificate of weight, demanded $1,700 more for the delivery without a certificate of weight, however, the driver was at least nice enough to allow us to weigh before and after unloading to get the actual weight of our goods, but we still had to pay the higher amount and wait on a refund for our goods to be unloaded. Per the certificate of weight, we should be refunded $1701.

3 weeks later, 15 phone calls and 8 emails - nothing but a runaround story from their Customer Service and "Management" team. The broker company was informed that the driver arrived with the paperwork and certificate of weight over 3 weeks ago, and that an update would be provided within 24-48 hours... never happened! Calls were made each day with different stories, i.e. the driver arrived and the Sales Department is processing the refund, the Accounting Department is waiting on paperwork, we're waiting on the driver to arrive.

This place is a SCAM!

DO NOT USE THIS COMPANY! This is the 4th moving company I have used in 10 years. This experience is not common, all other companies have performed much better. Save yourself the headache and use someone, anyone else. While there are some positive reviews posted elsewhere, I would not risk the potential hassle this company offers.



Brief summary of issues follows:



- Move was schedule 3 weeks in advance. Missed pickup by full 24 hours, zero notification. They confirmed pickup both 1 day before, and 1 hour before (by our calling them, not them reaching out to us), only to miss the pickup window completely. Notified us they weren't going to make it 15 minutes AFTER missing window.



- Pickup reschedule was not a priority. Was not given at time of late initial notification, was not given the next morning, finally confirmed 3 hours before pickup, a full 24 hours later. Caused us to wait around for almost 2 full days for them.



- Told verbatim, our move was "not a priority, based on size" [1 bedroom apt] after making down payment, when trying to reschedule from their failed first pickup. Unacceptable customer service approach.



- Various items were damaged during loading. Items marked "fragile" or "this end up" were ignored and put in sideways or on the bottom. If you make the mistake of chosing this company, get full insurance!



- Attempts to contact company after goods picked up all allegedly have to be handled by customer service. Customer service is non-existant. CS does not answer direct calls. Waited over 1 week for a response to daily phone calls/emails because did not know status of move. Other reviews (Yelp, FB, Google+, BBB, Yellow Pages) all post the same thing - it is true. Initially did not call/email them daily, but this seems to be the only way to get any response.



- Despite CS lack of response, and others in company acknowledging this, no one else seems to be able to help. In our case, a constant run-around when calling company to get any updates on status for 3 mysterious weeks. Regardless of call reason, they always refer you to Customer Service after they have your items.



- Customer service reluctant to call on phone, regardless of nature or urgency or your request. Email is the preferred method of contact, despite the situation.



- Move price raised by nearly $200 (12+%) after pickup, after being assured this was a high end estimate.



- Fraud: company posts an innaccurate BBB rating on their website. A- posted on website, B posted on BBB.



- Driver said move should take 7 - 10 days (unclear if he meant business or regular), but we're currently looking at a business day 18 delivery at best (to their credit, within their contract of 30 business days). This seems consistant with their "say one thing, do another" approach.



- Compensation was offered for lack of communication & pickup failure - was less than 7% of total bill.



- Actually asked for a testimonial video filming at pickup, after missing the initial pickup date, clearly damaging items, and taking no special care of items or apt when loading (no floor mats used). This was refused.



Overall, a terrible experience. I would avoid this company at all costs, and go with anyone else. They will attempt to rope you in with a low cost estimate and very good salesmanship up front, but it will go very poorly after that (in our experience, and seemingly many others).

Would not recommend this company to anyone. They picked up our stuff on 7/26 fro Torrance CA, and moving it to Spokane WA. It is now 9/8 and we still do not have any of our stuff. Really poor communication on their part, have been told several times that our stuff is on the way but again we still do not have it. Will be filing a complaint with the BBB and seeking legal action. Unfortunately I have to select one star, they don't deserve it.

Had a great move with executive! they where decent and very helpful. Karen at Customer support was really helping me to decide what to take and what to leave behind so it came out that i saved lots of money just for leaving items behind. movers where professional and nothing was damaged nor broke.

Was moving a 4 bedroom house from Nevada to Florida with that moving company. i recommend them for the services of long distance moving and storage services.