Hawthorne Plumbing, Heating & Cooling
4570 W Post Rd, Suite 800, Las Vegas, NV 89118
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12/27/2009
Provided by YP.comThis company was brought in to repair water heater at my tenants house under contract with American Home shield warranty.
We had to disconnect burst water heater prior to their arrival because it was pouring water. Their repairman shows up and reports to the insurance company that he can not tell what the problem is because the heater is disconnected ( what exactly was he expecting us to do until his arrival !?) So we have to put water heater back just to demonstrate to this so called 'repairmen' that the water heater actually burst. So after we go through this he tells us that he can fix it for $1100. We are talking about a $300 water heater and an hour of work. He is not even talking about insurance company paying for it because he is telling them that he can not diagnose the problem.
So we threw this guy out of the house. Just paid for the water heater ourselves. What a waste of time.
04/22/2010
Provided by YP.comThe kitchenfaucet was broken, with the faucet body flopping side to side. My home owners warranty company sent Hawthorne Plumbing for repair. The plumber was unaware of how to remove the faucet. He stated that the faucet was inproperly installed and was missing parts. Consequently, it would not be covered under warranty. He would replace it with contactor grade faucet for $270.00 and i would have to pay it entirely. I declined, then bought a comparable faucet from Home Depot. I removed the old one and installed the new one in an hour. $270.00?????
Upon removal I saw that 3 screws were stripped that should have held the faucet body to the escutcheon mounting plate. Note that this faucet was operable for the previous 3 years so it was properly installed and had been working for 3 years. I am now contacting the home owners warranty company for reimbursemnt.
08/13/2011
Provided by YP.comCrooks! I was out of town last week when my AC was making noises, as told by my live in parents. They called Hawthorne, and were told my squirrel cage needed replacing. about $560,
I then called, while out of town, another company for a second opinion.
Turns out just a bolt had come undone from the said squirrel cage and slightly damaged the shaft. The guy said Hawthorne was too lazy to take the unit apart, and just wanted to do a replace. Meanwhile my senior parents stayed in the house with no air for a day and night. cause the Hawthorne guy shut off the unit as "not to burn out the motor"
This other company took care of everything for $210.
10/24/2011
Provided by YP.comThis is the first repair/service type company I've ever dealt with that added their "diagnostic" fee on top of the cost of the repair instead of applying the cost towards the repair like everyone else does. Also, I was charged over $300 for the exact same service that another company charged $195 to do. A difference of 5 to 10% is expecteted between different businesses especially in a tough economy but charging over 30% more than another competitor when the customer is in dire straights and needs help right now is dishonest and pathetic. I hope others will read this review and stay away from Hawthorne, or at the very least don't call them when they have an emergency.
01/15/2013
Provided by YP.comI would give less than 1 star if possible. Do not work with this company, they are criminals. I called them because they took over a company that installed my water heater so I was hoping they would have some sort of reputation.
It started with a busted pipe outside my house that my landscape person estimated for $150. I called Home Depot and they estimated $59 for parts. I didn't want to install myself, so I called my landscaper but he was busy that day so I went ahead and called Hawthorne plumbing hoping to find reasonable pricing.
After charging me a $69 show up fee the plumber estimated $500 for repairing the busted pipe. I asked him how much it would take him to repair and he said 1 hour. That's when it started going downhill. I don't mind paying the show up fee (which I did), but to estimate an absurd price is insane.
Like I said, do not work with this company if you don't want to get robbed.
06/15/2023
Provided by YP.comHawthorne Plumbing was out to resolve sewage back up in my building. Less then a hour after the plumber leaves we had a bigger back up then before. After Hawthorne comes back out tells Us they are unable to clear the line. We called Elliotts out and they cleared the line in less then 10 mins and cleaned up the mess Hawthorne made.
07/03/2020
Provided by YPmobileBest plumbing you can have.
04/22/2016
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PS: Humble request we are not spammers. We take hours to research on sites and keywords to contact webmasters. If by sending this email we have made an offense to you or to your organization then we extremely apologize for the same. In order to stop receiving such emails from us in future please reply with "Remove or Not Interested" as subject line. Many thanks for having your kind look to our email.
05/15/2012
Provided by YPmobileHad a company come out and condemn my ac unit. Called Hawthorne for a second opinion and found they were able to save my ac. Within an hour they had my ac up and running again. Thanks Shane!
12/08/2011
Provided by YP.comquickest response time ever, professional/efficient/knowledgeable service person ever.
12/08/2011
Provided by YP.comHawthorne Plumbing is the best! Although we were the last appointment of the day, our technician took the time to adequately explain what the problem with our water heater was. He was able to diagnose the problem immediately and had the necessary replacement parts with him to enable a
quick repair. When he was finished, he made sure to run our water inside the house to remove any
air pockets from the line. His work area was clean when he left. I would definitely recommend this
company to my friends and would not hesitate to use them again myself.
James C
12/08/2011
Provided by YP.comThey were quick to set up an appointment to satisfy my needs, and the worker that took care of me was so pleasant that one of my cats actually jumped into his lap at one point. I would definitely recommend this company to anyone looking for a good plumbing, heating & cooling company. Well done Hawthorne!
10/12/2011
Provided by YP.comPRICE GOUGERS.....Our insurance company sent them to our house on Saturday when our hot water heater tank broke, which was still under warranty. However, they could not get a replacement tank until Monday. When asked how much they would charge us to install another tank that same day, the plumber said $1800!! I called another plumbing company that installed the exact same tank the Hawthorne plumber would have installed for less than $900. I called Hawthorne's general manager to complain. He promised he would check into it and call me back by noon the next day. He never called...STAY AWAY FROM HAWTHORNE. They are deceitful, self-serving...
08/27/2011
Provided by YP.comThis was some of the worst customer service i have ever recieved from a phone rep. Of course your already in a bad mood when calling because something you use on a daily basis went bad and you need service but to call and recieve such bad customer service makes things that much worse. To be told one thing and 2 days later thats when they show up and you call because you were told they would be out the day before and you call back and the phone rep makes unprofessional remakes to you does not say alot about the company. If you want horrible customer service this is the place to contact. The one thing i will say thanks to the tech he was very nice and professional and fixed the problem and at the end of the day thats what i needed but due to the phone rep i will never want to use Hawthorne again!
06/18/2010
Provided by YP.comFrom the first plumber, Darrain, to the lead plumber, Jeff, to the supervisor Vinny and over into the office with Dena and Sandy, Hawthorne plumbing has been all about Customer Service.
They persevered through my leaky downstairs bathroom until they found the source of the leak. They were Johnny on the spot, returned calls promptly and were always available to me, the homeowner. Thorough and professional at all times.
Thanks again to all at Hawthorne Plumbing, I give you 5 stars!
05/17/2010
Provided by YP.complumber arrived on time, was very honest and explained what I needed done thoroughly. Never felt like I was being pushed or scammed into more money. Work was done clean and quickly. Recommended to everyone!
05/13/2010
Provided by YP.comI had a leak behind my toilet. I called my warranty company and Hawthorne Plumbing came to my home. When the technician came out he was very thorough in repairing my plumbing. The technician arrived when they said he would and did the repair. I really enjoyed having such a nice and professional plumber to do my repairs.
05/12/2010
Provided by YP.comMy experience with Hawthorne Plumbing has always been positive. The plumbers are friendly, experienced and actually go the extra mile to help you with your needs. One of the plumbers actually offered to test my water in my osmosis filter and refrigerator, and make sure my water softener was producing the correct water! The work he did was professional, and thorough, and he didn't try to do a quick fix. He was timely, pleasant and courteous. I recommend Hawthorne Plumbing. I've had not so good experiences with other plumbers, but in Vegas I will only use this company.
05/10/2010
Provided by YP.comI was referred to Hawthorne through my insurnace provider.
They called me within an hour to schedule a same day appointment.
The gentlemen that showed up followed my instructions I left him to not knock or ring the doorbell and enter through the back entrance.
I have a 1yr old light sleeper.
The work needed was very minimal and he was there for a short period of time.
I've been living in vegas for over 10 years and I have to say its not easy to find a company that actually performs the way they all should.
If you are looking for a reputable company, you should consider Hawthorne.
Roy
05/09/2010
Provided by YP.comI placed a call with my warranty company & no sooner in doing so I had a call from Hawthorne Pluming to schedule me. I was so impressed with their prompt service. They scheduled me immediately & had a technician to my home within the hour. The tech was very professional, knowledgeable & friendly. He took his time to explain everything to me in detail & even looked at other issues I had that werent covered by my warranty company & gave me a free estimate that was more than reasonable. After the technician left I received a follow up call from the office to see how my service was. This company truely cares about their customers & the service they are providing. You cant beat that. I will use Hawthorne Plumbing for all my plumbing & Hvac needs in the future & recommend them to everyone that wants A+ service.
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Sun: - Extra Phones
Phone: 702-871-6585
- Services/Products
- At Hawthorne Plumbing, Heating & Cooling, we are dedicated to customer satisfaction. We believe in performing quality work at the most cost effective price. We specialize in installation, maintenance, and repair service for all of your plumbing & HVAC needs Air Conditioning & Heating: * No Heat * No Cool Air * Other AC Plumbing: * Gas piping * Medical gas * Compressed Air * Drain Cleaning * Hydro-Jetting * Backflow testing and certification * Water softeners and filtration systems * Clogged Sewer/Drain * Faucet/Fixture * Toilet * Disposer * Broken Pipe * Water Heaters * Re-piping Commercial & Industrial: * Plumbing * Air Conditioning & Heating Bioclean: * Bioclean is a new safe and effective way to remove drain blockage. It is designed to attack organic waste such as grease, hair, food particles, paper, cotton, and sewage. Ask a technician about bio-clean to keep your drains clog-free long in to the future after a service call
- Brands
- * Trane * Bryant * Goodman * Lennox * Payne * LG * Carrier * Amana * Kohler * Moen, water
- Payment method
- all major credit cards, financing available, check
- Location
- Convenient to the Las Vegas Metro Area
- Amenities
- 24/7 Service that is guaranteed!
- Accreditation
Green Plumbers, Plumbing Heating Cooling Contractors, Mechanical Service Contractors Association, Success Group International, Las Vegas Chamber of Commerce and the Better Business Bureau. The company also received the Specialty Contractor Award in 2008 and the AHS Top Contractor Award in 2010.
- Associations
- Hawthorne Plunbing, Heating and Cooling most recently received a 2008 Specialty Contractor Award and the 2010 AHS Contractor Award for its exceptional customer care and employee model.Â
- Other Link
https://www.hawthornephc.com/?utm_source=GMB&utm_medium=organic&utm_campaign=lasvegas
- Categories
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