Malibu Dry Cleaners

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CLOSED NOW - Opens at 7:00am

While just moving to the area, my husband had 2 NFL jackets that lost just the zipper pull piece. When I went into Malibu Dry Cleaners on 1/31/17 and expressed I just needed the zipper pull replaced, on both jackets. They charged me $18 per jacket UP FRONT for 2 new zippers, as the worst case scenario, if her “tailor” had to replace the zippers completely. They tell me that everything will be done Wednesday. I go in on Wednesday. Items weren’t ready and said to come in on Friday. Went back, the 2nd time, the “tailor” put a charm, yes a girl’s charm shaped like a boat on a man’s NFL football jacket. I express my extreme displeasure and that it needed to be fixed. The other jacket, the “tailor” took home, so was unavailable to look at. I went in on the weekend and even though the hours said it was open, door was locked with no note. Go back the 4th time, on Wednesday, and the “tailor” had put bright green zippers on both dark green men’s NFL jackets. I explained to the girl at the counter that the owner must call me to discuss an acceptable outcome: either remove the zippers, give me back my money and I’ll go somewhere else or fix it correctly; since these are NFL jackets and are very high priced. No calls, from anyone, to discuss. I go in today, 2/13/17, almost a full 2 weeks later, the bright green zippers are still on the jackets. The “tailor” then lied in front of her boss and said that she called me and we talked about it. If she had then the zippers wouldn’t still be bright green!!! The “tailor” then said that when we spoke about this, she said I owe her another $8 per zipper!!! I asked the owner if this “tailor” was on drugs because she kept lying and trying to screw me over. So now, I have shitty plastic bright green zippers on 2 expensive NFL men’s coats, which I paid $18 per zipper! Don’t EVER go to Malibu Dry Cleaners if you need any alterations, the “tailor” is a probably drug addict, is a liar, very rude, does horrible work and in the slowest fashion ever.

Went to get two just purchased dress pants hemmed....and they cut too much off and would not reimburse me for the damages. Save yourself the trouble and look elsewhere.