On Point Services

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Hi, first off I would like to say that I have used your services before and I was EXTREMELY satisfied with the ease of the whole process. Thank you for making logistics so easy.

Sincerely,

Mike-

I don't recommend On Point.



i hired On Point to move a used refrigerator I purchased for a rental property. I made the mistake of pre-paying via Pay Pal. The truck was supposed to arrive at 4 pm. It didn't. I called On Point several times to find out if there was a problem. No answer.



The truck finally arrived at 4:35. I was standing in the garage with the refrigerator. The movers said nothing. No hello. No Sorry we're late. Silence. Just went about strapping the refrigerator to the hand truck. Okay, so the movers are not customer friendly. I really just wanted a frig moved from one house to another.



While the movers were loading the truck I went ahead to the rental property to unhook the old refrigerator from the water supply line and move it to make room for the new frig. I left the front door wide open. Through the open door I caught a glimpse of the movers arriving and taking the frig off the truck. I went about the business of moving the old frig, expecting the movers to come through the front door with the new frig. After a few moments of inactivity I stepped out of the house to see what progress was being made. They were gone!!!! They had just rolled the new frig into the open garage and driven off. I called On Point in hopes that I could get the movers back to put the frig in the kitchen. No answer of course.



The 300 pound refrigerator was in the garage. I had to figure out how to get it into the house with no hand truck. I had to remove the front door of the house. It took me almost an hour to get the new frig into its place in the kitchen. Fortunately, my tenant was willing to help.



I wrote On Point about the poor service I received. Their response, in part, was "It was understood during your initial request for service that you wanted On Point Services to pick-up a refrigerator from a garage area and drop-off in a garage area!? Our crew did exactly what they were instructed to do during your delivery request."



This is complete nonsense. The only stipulations in my service request were that there were no stairs involved in the move and that I did not require installation of the new frig. Absolutely nothing was communicated about moving the frig from garage to garage only.



Find another mover. If you must use On Point, don't prepay, don't expect there's someone sitting in an office to answer your calls, don't assume they're interested in customer satisfaction, don't turn your back on them for a minute, and talk them through every step of the move. Don't assume anything.



Response to On Point:



I read with interest your response to my review of the services I received. It is true that the refrigerator was moved in only about 12 minutes. That's pretty easy when the move is 1.7 miles from garage to garage.



More importantly, you continue to assert that moving the refrigerator from garage to garage was part of my reservation. I will gladly retract my negative review and apologize publicly if you support that assertion by posting the reservation showing that I requested a garage to garage move only.

Hi, I will definitely tell everyone I know who needs this kind of service about you, and I'll be back! Your guys did a super job wrapping the hutch, with the glass and mirrors on it, I was nervous, but no reason to be, they packed it well and handled it with care. They were polite and quick and we both were very happy.



Thanks!!!



Tami S.

As promised, I would post a good rating on your business I would like to say that On Point Services is very professional! The whole team was nice. I'm glad I found you guys!

A very trustful company, actually they overcame my expectations. Very professional.

Read the other reviews...they all turned out to be true. Professional crew took what appeared to be an easy move, which ultimately turned out to be be a challenge, and completed job admirably. More than met expectations which were high, and hopeful. Thanks On-Point. Will be using them again without hesitation.

Renae did a great job arranging my delivery! When the gentlemen arrived on time, they were professional, friendly and did a great job! I would definitely refer and use your services again! Thank you!!

The services provided were great. The guys were on time, they were very professional and the furniture was delivered in excellent condition. I would absolutely refer a friend and also use the services in the future.

From Canada, I arranged the moving/installation of appliances in to my Condo in Las Vegas and I am glad I chose On Point Services. They are very accommodating, made us feel comfortable, confident, knowing that they care and the appliances arrived safely and installed professionally. Althought it costs a little bit more for short notice moving, but it worth every penny, and I will use them again for future moving

I like this business, I called last night and they delivered my couch early the following morning! Thank you so much!!!