Panera Bread

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CLOSED NOW - Opens at 6:30am

I usually don't review chain restaurants but this Hughes Center location of Panera Bread is one of the THE worst managed restaurants I have ever been to. I usually order takeout from this location (I've done so at least a dozen times), and every single time my order is wrong. Every. Single. Time. No, really. EVERY. SINGLE. TIME!!

This location is by my husband's office so sometimes he'll pick up a takeout order that I place through the My Panera app and bring it home (which is a 25 minute drive away). I love Panera, but even I now refuse to order from this disastrous location. I have complained -- repeatedly -- to the manager here (who is obviously incompetent, lazy or both) and corporate and nobody seems to care at all. This has made me have very, VERY negative opinions towards Panera in general.

I can't even begin to list all of the things that have been wrong with my orders. EACH AND EVERY TIME my salad is missing an ingredient, be it avocado, chicken, bacon, tomatoes or, as was the case with my most recent order, THE WRONG KIND OF LETTUCE. Who makes a mistake like that? I've had the wrong soup put in my bag (since when is broccoli cheddar soup easily mistaken for french onion soup? They don't even LOOK the same)!!! It's the manager's responsibility to double check every order before it goes on the takeout shelf, and he is seriously failing at his job.

This location is ALWAYS out of something too -- they never have any sides other than potato chips (um, you are called Panera BREAD, that means you should always have bread available as a side). Want one of their delicious sprouted whole grain rolls as a side item? Forget it. They will never be available.

The worst error this place has ever made was when they gave me PEANUT salad dressing instead of the Greek dressing that usually comes on my salad. What if I had a peanut allergy? What if I gave that salad to a child with a peanut allergy? OMG! That could've KILLED somebody!

I called the manager right away to tell him and he was less than concerned. He offered a "free meal" but I told him that I live on the other side of town so it's not like I could just hop in the car and come back. Plus, I don't want any free meals from this location. Guys, it's THAT bad!