Sam's Club

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CLOSED NOW - Opens at 10:00am

Great location, clean and no long lines

I ordered a Rug Doctor carpet cleaner online with pick-up at the 1910 E. Serene Ave. Las Vegas location of Sam's Club. When I went to the membership services counter near the front of the store to find out where to go for the pick-up I was ignored, for about 5 minutes, by the 2-3 women who were working there. They were helping other customers and then started helping customers who were in a line in front of the counter who came after me (I was waiting on the "side" of the counter...with cash registers and all). I finally had to raise my voice and ask one of these bimbos where the pick-up kiosk was. She finally looked at me and stated that she would be with me "in a minute." She was setting up a new, and apparently time-consuming, membership for someone with the application, photograph, ID, etc. She finally looked up my order and then left me standing there after signing the LCD screen for another 10 minutes while she was doing some computer or printer work.



After I interrupted her computer/printer work she finally went back to the storeroom and got my Rug Doctor carpet cleaner. The box was damaged on the top and the packing tape had been removed/replaced...as this carpet cleaner was returned by a previous customer. Do you want to buy a returned, or used, carpet cleaner with potential allergens? I think not! I immediately asked for a different "new" one and she radioed the department for a different carpet cleaner. She stated that "all of the boxes were damaged in shipment" and for me to go over there and pick one out. Right! I immediately got a refund since Sam's Club could not produce a box without shipment damage. Apparently, Sam's Club would rather push off damaged cargo to the consumer than return it to the manufacturer or file an insurance claim. SOME "CLUB" this is!!



I will never shop at Sam's Club again and will not renew membership. The "club" prices are about what you would pay at other large volume stores and the gas is about a penny or two cheaper than AM/PM. Big deal! I most certainly do not recommend ordering things on their website since you can't examine the item firsthand and then buy it. This experience wasted much of my time and money due to gross incompetence.